Customer Ratings & Reviews

Agent placed order for warranty and I’m about to use said warranty.

Perfect service and good customer service perfect professional service

This is a great tablet for the price. More bang for your buck over iPad. The fact that it comes with the pen is stellar! Bright screen and good battery life along with a light weight should put this device at the top of your list if you're shopping for a tablet. Performance is good as I never saw any lag. I mostly use it for reading, watching movies or TV while on the treadmill, quick internet lookups and note-taking at work.

perfect definitely need this for accidents and other surprises

This is probably a good investment. I've had several broken laptops that had I purchased an extended warranty would have likey been repaired in less than a week. However, skipping out on a warranty meant that I had to order replacement parts and do my own labor. I can fix a computer fast but ordering the correct replacement parts can take time. A warranty allows you to just drop off your device and pick it up much faster. You live and learn.

Got a new tablet because my last one broke . Unfortunately did not have insurance. This product makes me feel good to know I have protection

Its great to know the Geek Squad has our back in case anything happens with the tablet!

This protection gives you peace of mind knowing if something breaks or you need help with your tablet, the geek squad has you covered.

I love the size of this item. Even though it has a small screen, everything I look at appears huge. The colors are vivid. This is my 3rd time making this purchase. I pass my used one on and get a new one and it has longevity.

Haven't used hopefully don't have to but a great back up feature

Bought a Microsoft Surface Pro 9. Screen went out after only a few months. Received full store credit. So, it paid for itself about 10 times over.

Geek squad is always useful to have. Purchase for all electronics.

great value for the price. i love that i am safe for the next 2 years

I purchased this accidental insurance and it's great that I did, because the open box computer attached to it went black and quit working.. this kicked in and we got a new "refurbised" machine in it's place and it's been 100% ever since.. saved my butt!!

Great support! I messed up my set-up and was able to recover with the Geek Squad support in short order.

it cost me 120 + tax and 40 for geek squad 1 year that really is not so good because well it already comes with a 1 year manufacturer, 40 is steep considering 1 year and so much for that- should be like 3 year, so Best Buy... I always get a fair deal w/bb geek but I had 1 weird 1 where my phone had a problem and (long time ago) i had a 2 year i went there and they told me it wasn't through geek squad but through boast even though they pointed out to me that it indeed say geek on the receipt. All the memories of that one or vague but I was let down. And just the same way on a vinyl player at wal-mart the same way. Those two times were terrible but I doubt that will happen to you. I recommend though unlike me take your proof and call the upper powers because they do listen though. i give them a 4 stars for this product price. But geek squad is usually always 5

Have not used themnyet but i am sure they are awesome..

I haven’t used it yet this time around but in my experience anytime I have ever used them, they were exceptional. They fix the problem and are always polite .

Great item for any age, it’s not slow and has good capacity

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.