Customer Ratings & Reviews

I love this tablet. I use it daily and my Grand-daughter uses it also and it works great and holds everything we use.

I take very good care of my electronics, but its nice to have the peace of knowing if the unthinkable happens, I will be able to get my device serviced!

I have purchased Geek Squad service for my high-value devices and the few times I have required service have been positive experiences, it is easy and quick to schedule a service appointment, repairs are done in an acceptable time and if not They are capable of repairing and replacing the product with a totally new one of the same or similar commercial value depending on the situation.

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

It works well.It does the job happy with product who would recommend product

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

I was helped promptly. Even though my issue was not resolved right away I was immediately refunded. Geek squad accident plan is totally worth it!

I would never purchase electronics anywhere else besides Best Buy because of their great geek squad program. As a mom of 3, it's the only way to go!!

The first remarkable pro I received was defective and The geek squad gladly made it right I received my new remarkable pro and it works perfect

you know you're gonna drop it as soon as its too late.

Very polite. Helped me what I needed help with no hesitation

The protection plan is worth what you pay for it. If they cannot fix the item, they replace it.

Its a Good tablet I got them for my kids and they like it for games and for videos

Bought this fore my son to use for his school work and to red books on.

Great insurance just incase lofe happens and need a fix

I recommend you purchasing the extended warranty. Best Buy/Geek Squad have the best customer service and help get any situation you hve with your tablet taken care of immediately. I will always buy from them and make sure to purchase that 2yr warranty.

Never thought I would need support this soon but after only a couple of weeks I had a problem, could not connect to the internet. Called the Geeks Squad and received an appointment for later that day. Arrived for the appointment about 15 minutes early and the repair was completed in less than 10 minutes. So, I was out and, on my way, with everything working great before my scheduled appointment time. This is great peace of mind for a nontechnical person like me.

good opcion for protect our values Tremendous equipment, I love it, my son uses it all the time

Inalways recommended extra protection. Its better to be safe than sorry and in the event you need the service the response time is immaculate

Get the warranty! Especially if you have a 4 year old!