Customer Ratings & Reviews

I’m glad I didn’t have to use the warranty, but I’m glad it was available

great for the kids awesome easy to use come with apps no need to putchase

Geek Squad is a must. So many countless times when electronics go haywire they have saved us.

Got a new tablet because my last one broke . Unfortunately did not have insurance. This product makes me feel good to know I have protection

This protection gives you peace of mind knowing if something breaks or you need help with your tablet, the geek squad has you covered.

Bought a Microsoft Surface Pro 9. Screen went out after only a few months. Received full store credit. So, it paid for itself about 10 times over.

Agent placed order for warranty and I’m about to use said warranty.

Perfect service and good customer service perfect professional service

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

Its great to know the Geek Squad has our back in case anything happens with the tablet!

I haven’t used it yet this time around but in my experience anytime I have ever used them, they were exceptional. They fix the problem and are always polite .

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

perfect definitely need this for accidents and other surprises

This type of insurance company seems good to me since my children are very careless with their tablets but so far they have repaired my devices due to accidents

Great support! I messed up my set-up and was able to recover with the Geek Squad support in short order.

Haven't used hopefully don't have to but a great back up feature

My experience with Geek Squad was amazing. The representatives treated me as though I was truly valuable. I will always use their services whenever I purchase at Best Buy!

Geek squad is always useful to have. Purchase for all electronics.

great value for the price. i love that i am safe for the next 2 years