Customer Ratings & Reviews

The agent was very helpful with us getting a new tablet for our children. We were looking for something not to expensive or cheaply made. It is the best of both worlds and provided us with helpful information on the warranty provided by bestbuy for a small fee in case anything happens. It was a wonderful and stress free experience.

Fast service with attention to detail. Fast turnaround time.

people let me tell you every electronic devices in my home I got them from Best Buy I always try to put the Geek Squad protection plan because you need know what going to happen I have 4 kids in my house they always trying to set everything on fire if you know what I mean I have a 60inch Samsung smart TV that I bought from a different store before I started buying from Best buy the TV stop working after 1 years 5 months I did not have any protection plan on the TV so I call Samsung and they said nothing they can do for me because I have the TV for 1 year plus. up to now I still have the TV in my garage. I got the Samsung TV from Sears and after that I promised my self not to buy any more from Sears. this is how I decided to buy all my stuff from Best buy now I have LG 65inch. I'm just trying to let you all know that Geek Squad is the best because you never know

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Good to have in case you need it.... Never a bad idea

I recommend Geek squad they are great friendly staff

Geek squad is always helpful and easy to work with.

It's a great little tablet while not little it's almost 15 in pretty heavy if you're trying to read it like a newspaper

I don't know what I would do if I didn't buy the protection for my stuff

I always purchase Geek Squad service with items that I know I have no business trying to repair, it provides me with the security knowing should something go wrong, repairs are covered. Best way to go.

Idk if its a me thing or them but i havent needed them and thats a win in my book.

Great place to get all you digital wants and needs

I have used the protection in past and will never buy anything without it

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

Haven't had the need to use their service but knowing they are available when I do is a good thing

Great service that is on call and ready to assist at any moment.

My kiddos broke our tablet so I am so happy we purchased the 2 year geek squad protection. They were able to swap it out, but we are still waiting on the tablet via mail since they were out of stock in store.

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

Perfect for kids, 100% recommended easy to carry around

I haven’t had to use it. I think it’s a great thing to have