Customer Ratings & Reviews

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Great place to get all you digital wants and needs

I always purchase Geek Squad service with items that I know I have no business trying to repair, it provides me with the security knowing should something go wrong, repairs are covered. Best way to go.

I have used the protection in past and will never buy anything without it

Haven't had the need to use their service but knowing they are available when I do is a good thing

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

Great service that is on call and ready to assist at any moment.

Perfect for kids, 100% recommended easy to carry around

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

I haven’t had to use it. I think it’s a great thing to have

If you get it extra USE IT. I used it way back when but not lately.

My kiddos broke our tablet so I am so happy we purchased the 2 year geek squad protection. They were able to swap it out, but we are still waiting on the tablet via mail since they were out of stock in store.

Have not had to use the protection plan, thank goodness but still glad i got it

I love the help it provided. It erases all my worries in the future.

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

Awesome service. Was having trouble setting up a device and they helped me with all my issues.

Excellent service. Was super quick and helpful. Would definitely purchase again.

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

I have used the Geek Squad Protection on any device I purchase. I LOVE IT! It really helps when a device stops working. I can just go into the store. Get a store credit & purchase another device with the store credit. It really comes in handy for devices that just stop working. And I would definitely recommend it to anyone. 10/10!

Love my tablet. No complaints at this time. Would recommend for any ages.