Customer Ratings & Reviews

Geek Squad has been very professional on all the installments and deliveries they have done for us. Helpful answering questions and need to know information. They have been thoughtful and considerate.

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....

Awesome it just needs to have more protection if the kids throws it drops it and all

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

My local store geeks are always helpful and polite. I sometime wonder if my questions are elementary for them but I have never been treated in a condescending manner. Since I was purchasing technology that was new to me, I'm happy that I added this service to my purchase.

I like knowing that if anything happens they try to fox it and if they cannot I get store credit for the full value. You do not have to take a refurbished older model, you can choose to upgrade if something does go wrong.

The geek squad protection plan was great for my laptop. I got a free laptop when the computer started to malfunction before the year warranty was up. The geek squad team was also very helpful and were very kind to me when I brought them my laptop!

I got the Geek Squad protection for my tablet, because I take it to school every day and wanted a peace of mine, in case anything were to spill on it. Or if I were to drop it, I know it is covered.

Geek squad always comes in clutch when i need something done

I love how if my devices ge. t broken i can bring it back and it wil be fixed. Best buy has always honored it.

Fortunately the tablet i bought this for is still working fine and my kids havent broken it but its nice to have the extra peace of mind just in case something happens and the extra warranty is needed.

Thanks goodness i got this for my daughters amazon tablet, shes two years old but you just never know what could happen.

The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

Even though we paid for the warranty and never had to use it, it was great to have.

Greek squad very knowledgeable and professional. They are very good to work with as well

We will always get this protection on any laptop. We have had to use it several times over the years and the process has been easy each time.

I buy the geek squad with everything I buy from best buy. This is a great value although I always price match and the employees always mess this up so then I pay double for the price of protection plan.

I always recommend my friends and family to geeksquad protection plans because they really care about you and they will always help you with any problem only if you are covered...so you better pay for it