Customer Ratings & Reviews

Good plan but confusing. We were glad we had it when the phone screen shattered after a 6 inch drop onto linoleum.

The best service in colorado. They are a good team, very professional and the phone service very reliable. ;)

It is great to have even when not needed because emergency are unpredictable.

We have not had to use this since we purchased it, but are about to try with our phones, so m fingers are crossed we won't be given a hard time or hassled about getting help.

Haven't had to use it, but its nice know it is there.

Would suggest getting protection because son lost or broke phone multiple times and definitely saves you money.

This program protection is better than sprint or any other phone service providers insurance that you get charged monthly service charge for protection, this protection saves you money!!!

I did the right thing about choosing the protection plan we get squad they have helped me in every way possible they've done everything that I needed that was set in the contract and they was very nice about having to do it

This is the insurance for any phone technology. Geek Squad knows all the works and will get you on track after purchase. Plus, they take care of any technical issues with your device and replace it if you happen to damage it.

[Employee of bestbuy] Very good phone, I used to have the Razer 2020 and this was a great update. I'm in love with my new phone

I purchased a brand new moto g power 21 in December of this year. A month ago, I accidentally broke the screen and went in store to see what the warranty covers - I paid the $52 copay and was told they would send me a replacement - after I receive the new phone, I was to send back my phone with the cracked screen, sounded great!! I assumed I was getting a brand new phone but they sent me a refurbished one, my fault for not asking, but I expected the refurbished phone to pass quality controls and be as good as a new one, boy was I wrong. As soon as I got the replacement refurbished phone I heard a slight crackling/echo when I put the volume all the way up to the max, but it was okay when it was at a normal volume so I thought nothing more of it, well a week later,I went to use Google maps and the sound and feedback was horrible as I was driving and trying to listen to directions- so I went in today to the geek squad to see what could be done- they told me that I could pay an additional $52 (again) to get another replacement phone - I asked them who's to say I won't get another phone with another issue, they said there's no way of telling and that's the chance I take! And he said moto phones are known to have a lot of issues and he tries to steer people away from buying them. My other phone had no issues besides the fact that I got a cheap screen protector off of Amazon and my screen cracked. I could've paid $100 to get it fixed at a local place that replaces screens BUT instead I used my warranty/geek squad plan and paid $52 for a broken refurbished phone and now they want me to pay another $52 to get a replacement for the replacement which was worse than the original phone and who knows what kind of issue the new replacement will have- --will I continue to pay $52 until I get a phone that works correctly????? I only paid $150 for the phone on sale - (originally $250) and paid $90 for the warranty/geek squad coverage I asked for the return of my warranty/geek squad cover which came out to $58.17 prorated - he warned that it would no longer be covered,!! I said for what though? I'm usually really happy with their warranties/geek squad but I'm very disappointed with this experience.

If you have extra money then it's good but if you can't afford it then it's not so good but it's all how you manage and where you're going to have your stuff at but it's up to you cuz there's many insurance programs but I give it five star ..

In my opinion i believe that this is a must have if you like extra protection without having to worry.

Insurance is goo to have in case it brakes because you only pay like 200 instead 1700.

They are always there for repairs or replacements. Answers questions in a timely manner.

Very good protection for the price. I recommend the monthly payments as opposed to buying the 200 dollar option because it can be cancelled at anytime.

I feel that Asurion can not complete with the prices of geek squad and what they offer. Example Asurion per year- 180 Geek squad - $100 for 2yrs Replacement Deposit Asurion- $200 Replacement Deposit Geek squad- $80

Awesome service. My phone went dark. Geek squad took care of me and provided credit for the broken phone. Thanks to the manager. That's what I call - customer service. If you cant fix it ,you provide Reimbursement for it. Thank you.

My experience was very good customer experience was very good. They let me know step by step what stage of the process I was in. The geek squad was very knowledgeable and corrected my problem very fast

This is a great service I really enjoyed using it and making sure that all of my products have protection. I have used it for all of my phones and to mount T v's in my home and it was really is really great.