Customer Ratings & Reviews

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

Geek Squad is great! Always helpful and very friendly. It's definitely worth it to purchase a Geek Squad protection plan.

I always try to get a protection plan on electronics that I purchase. Especially anything that I have on me daily. One drop could do some damage and it cushions my wallet in the long run.

I used to get this more often but not as much recently, I always been a person to do everything by myself just because I feel more comfortable and knowing what I can do, but it is great especially for Elder people just because they can't get in the stuff areas and they're always there to help, if you ever go inside the Best Buy building you might have a little weight if everyone else is using it that's the only CON that I really noticed

The agents was very helpful and kind towards me. I love the costumer service they provided.

Very excited to have this service so that our phones can stay protected

We have not had to use this yet. But so glad we got some protection should anything happen. Thanks for offering it.

The 2 year purchased plan I got at best buy has been used a few times and this plan is a must have especially on expensive devices.

In love I Watch everything in full screen!! Really recomended.

It’s in the works. Have not used Geek Squad yet. I am giving 5 stars based on the Geek Squad knowledge and care given when I asked them several questions about their service for certain items.

Very easy to use sound quality is amazing The battery could last a little longer . All in all a great phone

It’s alright to have but I they do charge for many things.

I really like the extra protection & security of having the 2 yr geek squad protection.

Insurance/Protection for my BLU G9 Pro cellphone for 1-year warranty. Really good phone to have insurance/protection for. Keep up the good work!

I usually don't get protection plans. However whenever I purchase something at best buy I get the geek squad protection plan. So easy to just walk into a best buy and they help you with no hassle.

Haven't actually used the accidental protection warranty yet but friends and family advised based on great service in the past!

I am happy with having a monthly plan cause if I break my device I know they have my back. The benifit as well if I decide to sell early I can cancel it anytime knowing I won't lose money in the future.

Everything worked great with no issues. Had a good description of the perks and looked forward to long use.

Since I purchased a renewed phone which does not come with a warranty. I think the Geek Squad 2-year warranty is was a great way to go to guarantee some protection for my phone.

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.