Customer Ratings & Reviews

Purchased for those "just in case" incidents that happen with phones. Our lives are in our phones so we may as well protect it properly.

Always have fixed my problems with ease! If they couldn't fix it they replaced it I will always buy warranties for my expensive things.

Always reliable and very satisfied withe the awesome service you geeks provide.

Was able to replace my device when it was broken in a timely manner

Get 24/7 coverage. Great protection plan. Hope to never need to use it.

We buy geek squad protection on all electronic items purchased from best buy because they are wonderful with questions and standing behind products.

Never had to use it yet, but I would not buy a car without a warranty so why would I buy a phone without a warranty

This is absolutely fantastic! When my phone was stolen, it was a quick and painless process for me to get a new one through Geek Squad Protection.

I bought every time whenever i buy something frm best buy , its worth it.

I got my headphone taken care of through greek squad.

Worth having for any accidents that happen. They are always super helpful

I prefer BB insurance plan over providers. If phone can't be repaired, they'll get you a new phone; not a "refurbished" like the carriers do. And it's cheaper

My phone was stolen tried using the protection plan i paid for. Did everything they said i needed to do, and believe me i got the run around on that! Anyways theybsaid they would replace it within 10 business days waited 14 called back they gave some excuse they cant find a replacement phone to send so they would send a voucher for me to purchase a new one. Its been almost a.month still nothing and now when i call they keep transfering me to different departments until finally they hang up on me. This extra protection is a complete WASTE of money and i will never purchase a phone through best buy again!

Geek Squad makes having a phone affordable. We will always be insured!

I could not sleep well at night knowing that my new, not to mention, very expensive phone is not insured. I would have made my life extremely difficult.....

It's a it's a great protection plan as Especially if I lose it or it gets stolen I can replace it with a brain knew New phone instead of refurnished phone

I love, love LOVE my Samsung S23 Ultra! The picture quality is insane!

Great warrantee for the new phone , a must have for your new investment

The Geek Squad has bailed me out of problems often, and I like the service.

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.