Customer Ratings & Reviews

This came in handy I the past. Was a no brained to get it again!

I just got this so, I do not know how the service is but, I know best buy is a great Company so I know I will get great service!

Have not had to use it but is good to know I have it just in case I need it.

I had work done on my Toshiba lab top computer. I had my laptop cleaned up and virus removed. The job was done in a timely manner.

We have a good piece of mind knowing are new device is fully covered, in today's world anything can happen 100% satisfaction

Windsrful peace of mind remembering i got covered on this.

Best buy always gives us the happiness of all these perks they are offering.

I'm always sure to purchase protection plans for any electronics. EASY POLICY, PAY YOUR DEDUCTIBLE TO REPLACE YOUR PRODUCT!

I always purchase squad protections. Never have a problem my item doesn't function. All I do is take in and get a replacement.

Easy monthly payments. No reason to worry about late fees because money comes out of your bank account every month.

I purchased this plan along with a new phone, was told explicitly that any replacement or repair would be done in house or I wouldn't of bought it, fast forward to today the camera on said phone quit working. I called support, to verify the steps to get it replaced. was told to schedule an appointment to get it fixed only to get there and find out they couldn't do anything about it except have a replacement mailed to me, which originally I was told would be here in two days, yet I still have zero tracking info, and they cant tell me it either

Nice to have it hope i dont need it Price was good

i love to have a service like this worry free and they are easy to contact they replace or repair right away.

Great purchase through the app! Great selection of phones and great price on Moto G7 Plus. Only when the phone showed up, instead of a Moto G7 Plus, I received a "white label variant" called a Revvlry Plus. Looking at reviews for the Moto G7 Plus, it appears I'm not the only one who received a rebranded T-MOBILE "exclusive". All in all not a bad deal, as I couldn't find any discernable difference between the phones. The issue came when I went to Best Buy to use the insurance purchased with the phone when the screen was broken. I was first told that I couldn't be helped because there was no way to determine if the phone I received from BestBuy.com, through the app was the phone I was there to have serviced. I showed the young man helping me the reviews, on their own website, where customers had complained about receiving the Revvlry Plus instead of Moto G7 Plus. I showed him Google articles explaining why this had happened and how they are basically the same phone, and that's why they were being sent out that way. He believed me but was still reluctant to help me because the phone lacks any kind of serial number, as the back cannot be removed, to verify my purchase of it. After asking to speak to a manager multiple times throughout our conversation(who never made an appearance to speak to a very upset customer), I was told that I could use the service I paid for with the phone, I would be sent a new phone(it was actually a Moto G7 Plus this time), but there would be no guarantee that I wouldn't be charged the full $200 value of the phone, after an investigation of my insurance claim. THE PHONE ONLY COST ME $175. It's been some time now, so I don't believe I will be charged, but I will update my review, if possible, to show final result of this ordeal.

This protection plan serves its purpose. I would not go without it.

Haven't used it yet! Wanted things protected! Would recommend!

Always the best in my opinion. One of the main reasons I shop for large price electronics at best buy over other places.

Nice service agent was very helpful would definitely use

Recommend geek squad to protect your investment and returns are easy.

so far so good... haven't had a bad experience with them so far and I hope it continues to stay like that! (: