Customer Ratings & Reviews

The associate was very helpful when I had to use the first warranty and I had purchase it again. Thank you BB!!!!

So glad I had this protection! The wife and I went on vacation to Central America, and as soon as got there her phone shorted out. Although, she had to go 7 weeks without using it, Best Buy replaced it, no questions asked, after determining it had no repair.

This is the second time I get the complete protection, and I am happy I did in the first time. In a random day, my old phone fell and hit the ground, shattering the screen. They were super fast in solving the problem for me.

Bought my pixel 6 pro unlocked and love best buy offers a monthly option for a protection plan. Had it on my last phone too. Had an issue with the old note 20 ultra and they handled it quickly and treated me good.

Good product worth every penny. Squad in Danvers is excellent.

My laptop broke and had physical damage. They couldn't fix the issue, but reimbursed me as per our agreement. No regrets and it was well worth it for the protection, especially for products like expensive computers or laptops

If they had theft protection then I would never need anything else. Best Buy has the best policy for their protection plans. I have ear buds that have broken by my mistakes. They don't make fun of me, or give me any excuse. They just replace my item and charge me for a new protection plan. Thank you to the HARD working staff of BestBuy.

Great that you have this service but would have been better if offered when purchased. I went back later to purchase the insurance from Geek Squad. And only after receiving an email suggesting I do so. Would have saved me time better used on other things.

The geek squid is such a good thing to get. They are always available to help or answer any questions you might have.

Geek squad is actually worth having, especially if you like to be ready for anything. I've dropped a phone before, had a defective phone that was really hard to tell unless it happened again etc this service has been good to me

This monthly accidental Geek Squad Protection for my cell phone, people thing who needs this, it is pricey but as I have said in previous reviews so is your phone, I have used this at least once, the only problem I had with it was that the deductible used to be $100 now it is $200.

Geek squad protection is always awesome. The only question is, is it worth it for the product you're buying at the price they offer. some things if I break them I break them and it's my fault no big deal. other things it's definitely worth a hundred bucks to ensure

This coverage is not only good for a year but covers everything that the manufacturer does NOT cover. So, when you have a comprehensive service plan, you can feel safer.

The agent did the installation perfectly ,though it takes like two time visit bcos my car need to be wire manually

I am a tech Warranty advocate. Especially Especially in regards to Best Buy Warranty. I have utilized this many times, over the years, from Best Buy and have had very favorable experiences. Especially with their new Total Tech, that they are now providing, This is an incredible improvement/bonus.

Great way to get the phone protected and really affordable.

Worth the value. Used it to replace a broken phone and no need to spend lots of money on a new phone. If your phone is easily broken, recommend you buy it for safe. And the Geek Squad service is good to help you replace a broken phone.

Protection approved and I would gladly see service from these GEEKS.

I purchased a warranty for my phone for about $100. I unfortunately needed to use my warranty as the screen cracked. I had to pay another $100.00 For the ability to use the warranty. Also a $500.00 hold on my card, just in case the old phone is not returned within 15 days. I have no tracking, no signature is required to receive. It has been four days and no information or tracking has been made available to me. I am told best buy has no way of tracking it because when asked to track and require a signature to receive my new phone the sales person decided for me to not track. I'm guessing because it would have taken their time to do so. They did however get my signature to charge me$ 100.00, and a hold on my card for $500.00. I called and the manager, Etone, hung up on me after telling me the first guy who helped me is no longer working for the geeks. So still no help and possibly $700.00 in fees for a warranty I thought would help me out. Because the sales person Jacob Meiners did not do his job it seems I am being charged. I have tried, and it seems there isNo way to track or find out where my phone is? Until I get an email from Motorola guaranteeing info on the delivery. And still more fees to be charged.I have received no emails, and best buy has hung up on me multiple times after putting me on hold. It seemed they were practiced at avoiding paying customers with issues they caused in the first place. And we wonder why these places are failing and closing. I will shop Amazon next time. The extended warranty cost as much to use as it was to purchase, as well as a$ 500.00 hold if I don't return my phone in 15 days.. It has been 4 days and no tracking or anything that could be helpful was provided. No email, no nothing. I am extremely disappointed and will not shop here again if at all possible. I just wanted my phone replaced via my warranty.

Went in store to buy a phone. Clean store. Friendly staff. They didn't have the phone I wanted on display. It was good that I looked online, first. They quickly retrieved the phone from the back.