Customer Ratings & Reviews

My experience was very good customer experience was very good. They let me know step by step what stage of the process I was in. The geek squad was very knowledgeable and corrected my problem very fast

I have been using Geek Squad for some years now, it their services are great, I loke my phone protection services

Definitely worth it already got a replaced phone and my screen cracked it's kind of a no-brainer Best Buy warranties are awesome

For the moment the guarantee is the best option for care my devices

I did the right thing about choosing the protection plan we get squad they have helped me in every way possible they've done everything that I needed that was set in the contract and they was very nice about having to do it

This is a great service I really enjoyed using it and making sure that all of my products have protection. I have used it for all of my phones and to mount T v's in my home and it was really is really great.

This is the insurance for any phone technology. Geek Squad knows all the works and will get you on track after purchase. Plus, they take care of any technical issues with your device and replace it if you happen to damage it.

Quick service as far as mailin process which is annoying yet they respond and send your phone back quickly

Geek Squad is my go-to when I need computer assistance. The protection plan is well-worth the $ expended. I can contact them thru chat or bring in my computer for hands on assistance if that fails. My Surface has benefited from their continued expertise.

Used it for a previous phone and the process was simple. Unfortunately they no longer had the same phone which moved me up to upgrade

Decent protection. Bought it for a new Motorola phone. Phone stopped working and got cash towards a new phone. Problem is it didn't cover the cost the new comparable phone.

While I had Total Tech, everything was fine. No worries.

I feel that Asurion can not complete with the prices of geek squad and what they offer. Example Asurion per year- 180 Geek squad - $100 for 2yrs Replacement Deposit Asurion- $200 Replacement Deposit Geek squad- $80

Online pickup was smooth and quick. Polite and Professional staff.

Haven't used it yet, I'm not sure it's worth it. Should cancel it.

This program protection is better than sprint or any other phone service providers insurance that you get charged monthly service charge for protection, this protection saves you money!!!

Service was pretty good , fast and curtious. Geek squad service representative was knowledgeable.

Very good protection for the price. I recommend the monthly payments as opposed to buying the 200 dollar option because it can be cancelled at anytime.

If you have extra money then it's good but if you can't afford it then it's not so good but it's all how you manage and where you're going to have your stuff at but it's up to you cuz there's many insurance programs but I give it five star ..

This is the best thing to get when you buy a new phone. Replaced my phone without any hiccup for my broken screen. This is a must have for as rough on phones as I am.