Customer Ratings & Reviews

Very excited to have this service so that our phones can stay protected

I have not used the coverage for this phone yet, but have used the Geek protection plan on other things I have purchased. I like the coverage and the assistance that I have received.

I returned a phone because was the speaker not working properly, and I get the full amount of money back of the phone but they keep the full amount of the protección plan, need to know if that is correct ven if I just used couple weeks of the serviced!!

Haven't used it yet, I'm not sure it's worth it. Should cancel it.

While I had Total Tech, everything was fine. No worries.

I usually do not purchase extended warranties but this one from Geek Squad is a must! Best Buy is very hassle free and will often replace your item without much of a fuss. Geek Squad service is excellent and highly recommended!

Never used but i be in a moment for use cause i lost my pho e

Peace of mind having this insurance. like all insurance I hope not to need it but it is good to know it is there, Having the ability to go to the local physical store makes it easy to get service.

Cant stress enough the importance of purchasing the geek squad service! They are always polite and quick. No hazzle having to call the warranty and wait long phone calls. Make sure to always buy the extra protection plan!

I always have love geek squad warranty but not to show i agree with the terms of using manufacturers warranty at the same time i disagree

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

Great for refunds and repairs in case you do throw it across the room by accident or love flipping stuff and miss a catch.

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

I have had great experiences with geek squad all around, nothing really to say other than that they exceeded my expectations

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

always so helpful and make buying a new phone a good experience also they helped transfer everything from old phone to the new in just minutes

Service was pretty good , fast and curtious. Geek squad service representative was knowledgeable.