Customer Ratings & Reviews

Awesome service. My phone went dark. Geek squad took care of me and provided credit for the broken phone. Thanks to the manager. That's what I call - customer service. If you cant fix it ,you provide Reimbursement for it. Thank you.

The agents was very helpful and kind towards me. I love the costumer service they provided.

They did very well in all their rendered services.

Very good phone, I used to have the Razer 2020 and this was a great update. I'm in love with my new phone

works as well as any other insurance programs and was easier than sending in a phone and waiting for a replacement. Took it into the store and after a few minutes, it was determined to be unfixable and was given a replacement.

Absolutely a must have protection option for electronics (especially a teenager's new phone). Peace of mind that it will be fixed or credit on replacement if something does happen to it - and with kids, you know something will happen.

I have had great experiences with geek squad all around, nothing really to say other than that they exceeded my expectations

I'm hoping I won't have to use this but I need to remember I bought it at Best buy and not a cell phone retailer

Friendly and very efficient service. I was able to upgrade my S22 to an S23 at the store relatively quickly.

Mobile phone is the only electronic gadget, I use during most of the time in a day. So there is a high risk for mobile phones getting damaged. I purchased this service from Best Buy to have this risk covered for 2 years.

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

Very disappointed I’ve purchased multiple electronics and never have i had issues till Purchasing a phone,i had specifically asked if the warranty covered cracked screens or charging issues the sales person told me yes i had also asked if there was a deductible and he had said no just bring the phone in if you have any issues.AND We’ll do a instore Return TURNS OUT THERE IS A DEDUCTIBLE THERE IS ALSO A 3-4 day waiting period till i recieve my phone this is ridiculous bestbuy needs to talk to there employes so they can properly explain the warranty procedures.

Its always great to have extra protection service. Glad I got it!

Definitely recommend paying for the insurance. They cover all breaks and problems with the phone. Worth it.

Although I have not had to use the geek squad insurance yet I feel like $8 a month is more than a great deal in my opinion because I am so clumsy and break phones so easily.

Easy , fast service , good attention , effective

I have not used the coverage for this phone yet, but have used the Geek protection plan on other things I have purchased. I like the coverage and the assistance that I have received.

always so helpful and make buying a new phone a good experience also they helped transfer everything from old phone to the new in just minutes

Great service, always ready to assist you and if they can they find a way to help you! I had used there service since 2014.

I have never used the service but it’s why I shop with BestBuy. I like the peace of mind that comes with getting help ASAP!!