Customer Ratings & Reviews

Peace of mind having this insurance. like all insurance I hope not to need it but it is good to know it is there, Having the ability to go to the local physical store makes it easy to get service.

I usually do not purchase extended warranties but this one from Geek Squad is a must! Best Buy is very hassle free and will often replace your item without much of a fuss. Geek Squad service is excellent and highly recommended!

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

Gotta have it, I like to expend the extra money and have a protection then paying the cellphone company every month

The geek plan is great. If you need any help or anything goes wrong, just call.

On my Samsung galaxy. It's reassuring to know it's covered by someone i trust!

Haven't had to use it yet. Will update review when I do!

Great for refunds and repairs in case you do throw it across the room by accident or love flipping stuff and miss a catch.

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

Geek squad protection is a must have. Definitely has saved me from having to pay full price for a replacement product and repairs on many devices.

Cant stress enough the importance of purchasing the geek squad service! They are always polite and quick. No hazzle having to call the warranty and wait long phone calls. Make sure to always buy the extra protection plan!

Geek squad does outstanding work and are very knowledgeable and helpful.

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

This cost less than what would typically cost to buy an insurance plan from Verizon or some other damage/accidental plans.

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.