Customer Ratings & Reviews

I love getting the one year protection. Accidents happen!

Fast services and good i recommend this services for fix you equipment

The service great i would highly recommend it to anyone who purchased this

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

the 2 year protection plan is a great idea when you get a phone. It appears to cover nearly every possibility of phone issues. Hopefully won't need to use it, but better to get it just in case.

Great service They help you in every way Excellent

I like having insurance Incase something happens to the phone you pay the 200 fee and they replace it.

They always there to help you no mail no nothing just go to the store and they will fix it for you or replace it for you

I always get geek squad protection for my electronics. It's a must have!

Very easy to use sound quality is amazing The battery could last a little longer . All in all a great phone

Best product of cellphones nice pic and videos loveit

It really is worth it. I get it everytime I buy a phone from best buy and when my phone breaks all I have to do is go in and make a claim and they send you a gift card and you send them back the phone.

Always worth it! When you least expect it, you drop your phone and shatter the screen. This is the best way to go!

When my brand new laptop's speakers were no longer working, I took it to Geek Squad and they diagnosed the correct problem immediately and helped me exchange it for a functional laptop. Thank you!

Love this phone! It,s my spare in case my main Phone doesn't work! I will have a backup phone!

Is a good idea for the protection of your items, is better pay for a year

They are on stand by for any repairs. Fast service

Having the geek squad insurance is cheap and well worth the investment on expensive electronics

So easy to use. Perfect size, I totally enjoy this phone! Thank you Geek Squad for the quick repair.

I really like the extra protection & security of having the 2 yr geek squad protection.