Customer Ratings & Reviews

I haven’t had to use this yet but I expect the service to be excellent.

The service is good, think it's a little pricey. But, if you ever need to repair or replace your item, it will be taken care of.

How can I rate a protection plan when I never had to use it?

Great to have for any issues in the future and peace of mind as well.

Its good to have insurance on your phone , If you break or lost you save money if you have the insurance .

This protection plan is good idea because you just paid once a year and all your products are protected.

Great value fie extra protection. Always purchase this coverage. Only had to use once.

Geek squad is great. I have used them before when I damaged my phone. They have me a free replacement!

Nice knowing i have Geek Squad protection and agents are very proffesional

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

Glad to know best buy has me covered! Its outrageously expensive to get phone fixed. Peace of mind

I always try to get a protection plan on electronics that I purchase. Especially anything that I have on me daily. One drop could do some damage and it cushions my wallet in the long run.

Good product for the price I recommend to anybody in a budget range

We have not had to use this yet. But so glad we got some protection should anything happen. Thanks for offering it.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek Squad is great! Always helpful and very friendly. It's definitely worth it to purchase a Geek Squad protection plan.

This geek squad is useful if purchased as it covers any damage to the product, its little expensive tho to spend those bucks every month.

Bedt Buy simplified my purchase, pick up was a breeze, and they helped me set everything up!

Purchased geek squad protection on all my phones i buy and have used it more than once very easy and convenient

This protection plan was great and I get it on all my devices I purchase. When I had accidental damage I filed a claim and had a replacement within 3 days.