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Customer reviews

Rating 4.3 out of 5 stars with 2437 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,437 reviews
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped a great deal and where explaining everything before I left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection of your devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always good to have protection for your devices. You never know when something may happen to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cancelled after getting my phone provider to cover my phone; my phone provider covers lost phone and theft; Best Buy does not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Sd. service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get my new phone to work. I made appt. for geek to look at it. He looked at it and said nothing was wrong with it. I need to learn how to use it. I told him that's why I brought it back to get some training. I was told they couldn't have classes now, I needed to find a friend to teach me. I don't have one, that is the reason I brought it to them. Very frustrating for a senior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good service when needed wgen my electronics break or get lost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan has saved me several times already. The Geek squad team is amazing and it's definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. Best Buy never fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Important

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is important when you buy expensive phones. I have Samsung note20 ultra 5G. Got water damage. Didn't have protection plan.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is decent little touchy to learn apps and remove them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we were buying the product agent suggested me the program which was very helpful to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed software update issue o cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend extended warranty when it comes to all electronics and Geek Squad is awesome every time an issue pops up and it will unexpectedly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this is the best way to protect your investment in today's society things happen but I would strongly suggest this protection to everyone

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    2 yr. Accidental geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will really need to see how this works if or when something happens to the Google pixel 4a I bought for my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Friendly Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the option to be able to have such a user friendly platform such as best buy for tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I had phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did use the geek Squad for my Motorola Edge phone. It was exchanged no issues. I was mailed the new phone within 2 days and sent back the broken phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is my phone insurance and I can't complain for the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel good I have it.Hope I never have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covered for the clumsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be covered, when getting a phone that is on you everyday, protection will be the last thing on your mind until it slips from your hands. Get protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell phone was very high quality and work well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always so helpful. I appreciate that they were able to solve my problem and help get my phone replaced

    I would recommend this to a friend