Customer Ratings & Reviews

Infuriating - I drove over 70 miles (each direction) to purchase the in store exchange options for repair and when I needed it, they refused to help. After standing in line for an hour they would not help me in the store. So I had to wait on shipping, then I had to mail back my broken phone. Wouldn't let me drop it off at the geek squad counter (I tried since the return box came without a label). I could go on and on but I have never been impressed with the service and support from Geek Squad. All I got from management was a bunch of excuses. Previous need for help was a screen protector, and the "lifetime " screen protector (over $60) started coming off after a few weeks. Another waste of money and time. Of course when I asked them to replace it, more excuses as to why they couldn't help me.

Bought this for protection, incase my parents need to change the case or parts

Always greeted with kindness and taken care if. Inwill always buy my electronics from bestbuy

Super convenient and better than mobile carrier protection plans

These guys are always so helpful. I appreciate that they were able to solve my problem and help get my phone replaced

Really great purchase for those cool have a lot of wear and tear with their daily Electronics. The theft protection addition to the plan is in my opinion the best feature that The Geek Squad offers

Happy with the insurance I always try to get geek squad protection on all my Best Buy purchases.

Excellent service was polite and installed screen protector quickly.

I paid an extra $200 for in store free replacement but when I crack the screen it was not in store free replacement I had to pay an extra $200 plus they shipped the phone off and I had to wait two three days to get in their phone

Great service, never had an issue and ive relied on them a few times now

Well i have geek squand for 5 years and they have me excellent services i will really recommend

Glad i bought this for 2 years! Love the peace and mind its protected! recommend this if your buying the Galaxy Z Flip 3! since you never know with these phones :)

Having a protection plan that includes loss and theft protection gives me great peace of mind!

I bought this protection on all my stuff that are expensive because I wanted protection from bestbuy since they are sometimes known to sell used product (disguised as brand new and unsealed)

I think everyone should insure their new phone incase an accident happens with the phone. Its also a reasonable monthly payment.

Always buy the protection on expensive or electronic items. Things happen and with the protection plan you’re covered

The technician transferred all of my data to my new phone. When I left the store I was able to use my phone right away.

Used a couple times overall worth it. Cheaper than phone service insurance

I purchased a new phone yesterday and also purchased this!! You never know when you going to need it and with the price of the phone it's better to be safe instead of sorry.

Totally worth it. If you can afford this, get it because it can and will save you money when bad luck befalls your device.