Customer Ratings & Reviews

I bought the monthly accidental protection plan for my daughter's phone. It is very important you purchase an accidental protection plan any time you purchase any electronic product.

I had to pay 100$ but the guy didn't do it right so I got a new phone for free so overall good just better train your staff please

We are happy with having the Geek Squad Protection for all of our electronic items purchased from Best Buy. When our computers experienced problems for Windows 10 updates The Geeks corrected the issues with no additional charges. A great team of computer techs.

Purchased for insurance purposes and for that just in case episodes. So far so good

Phone died after falling down and screen breaking. There is a 100$ deductible. Cannot return old phone directly to store. Had to ship it. Geeksquad paid for shipping. Claim was paid out in bestbuy gift card.

Very excited to have this service so that our phones can stay protected

My phone was stolen from the store and geek squad instantly paid for the replacement.

Insurance is goo to have in case it brakes because you only pay like 200 instead 1700.

Sales man you don't know how to do it I'm not an alternate my Greek Squad. I went best buy store to exchange my item not return my creek Squad .please let me know my new have protection plan?

I didn't have any problems with Geek Squad. I hope for a next time to buy it for two years instead of one year.

For the moment the guarantee is the best option for care my devices

We have not had to use this since we purchased it, but are about to try with our phones, so m fingers are crossed we won't be given a hard time or hassled about getting help.

I usually use another warranty service but at the same price why not go with something local. I haven’t needed to use this yet(and hope I never need to), so can’t say anything good or bad about it.

Excellent caring experienced knowledgeable staff. Wait time short solution big.

Definitely worth the purchase I love having purchased this deal. Saves me time money and stress.

Worked very well. Though my phone was no longer carried/supported (almost a year after purchase) They gave me sufficient credit (depreciation was $12 less than original price) on a gift card,so I could purchase a different/better one

Online pickup was smooth and quick. Polite and Professional staff.

When I get items that have warranties I always purchase anytime I've ever had any problems which have been very few geek squad has always gone above and be able to help me.

Honestly have not needed to use Geek Squad service yet, but friends have recommended them. I insisted my husband get this service after he broke his previous phone.

Great to have in case of a accident or if you havve a problem