Customer Ratings & Reviews

Used a couple times overall worth it. Cheaper than phone service insurance

Bought 2 years protection in advance and was able to return the months I didn't use for a gift card. Used it for my next phone!

Great product at a great price. Best Buy never fails.

Glad i bought this for 2 years! Love the peace and mind its protected! recommend this if your buying the Galaxy Z Flip 3! since you never know with these phones :)

Bought this for protection, incase my parents need to change the case or parts

Didnt use it, but bought it just in case...ya know insurance

I purchased a new phone yesterday and also purchased this!! You never know when you going to need it and with the price of the phone it's better to be safe instead of sorry.

The agent that helped me was very respectful and answered all my questions and helped me transfer my info to my new phone.

Geek squad is my phone insurance and I can't complain for the service

I think it's a good idea to protect phone fromr accidents or malfunction once warranty expires. Gives me peace of mind.

The technician transferred all of my data to my new phone. When I left the store I was able to use my phone right away.

Haven't yet used it but I already have an issue with my phone so I gotta take them up on it

Any expensive electronics, I always get the geek squad plan. It has saved us multiple times!

Infuriating - I drove over 70 miles (each direction) to purchase the in store exchange options for repair and when I needed it, they refused to help. After standing in line for an hour they would not help me in the store. So I had to wait on shipping, then I had to mail back my broken phone. Wouldn't let me drop it off at the geek squad counter (I tried since the return box came without a label). I could go on and on but I have never been impressed with the service and support from Geek Squad. All I got from management was a bunch of excuses. Previous need for help was a screen protector, and the "lifetime " screen protector (over $60) started coming off after a few weeks. Another waste of money and time. Of course when I asked them to replace it, more excuses as to why they couldn't help me.

Works well when you have an issue with the product it was purchased for

It is a mistake to purchase your cell phone anywhere else! There employees are polite , and knowledgeable.But most important, is that if there is an issue they are right there to help you.

Excellent Customer Service. Highly recommended This Service Contract

Having a geek squad protection is good for busy people, like who use their mobiles quite a lot.

I feel good I have it.Hope I never have to use it.

The cell phone was very high quality and work well