Customer Ratings & Reviews

Best Buy associates are great. And if the associate you’re talking to isn’t - there’s always a greater one around the corner. I have confidence that they will address my issues if the time comes. As for now, I have had no need for this protection plan.

Wow. Very helpful. I always purchase produxt protection. Paying for the plan is so worth it. Today geek squad help me and they made me feel like i was the only person in the store. Thank you for your hard work. Names i remember are David and Paul. A few others helped, but sorry didnt get a name.

Ive had protection plans on my unlocked phones with geek squad for years now. Its been easy to make a claim and much cheaper then buying a new phone.

If you are techno challenged, you have to have it. They also come to you if you don't have time to go to the store. Always courteous and patient in explaining to you the problems with your item. I highly recommend it.

My zfold3 broke down (front screen) and payment this protection was the best i did since they send me a gift card to buy a new phone so i got the latest. Thanks geeksquad

[Employee of bestbuy] Super useful if you are one to break your phone. The replacements of breaking a phone by accident is great. You can have no worries while having this protection. Has saved me before.

Unable to hear others on phone call, Geek squad verified issue, gave me gift card for price I paid for phone, and transferred all info over to new phone for me ...

The agent was very helpful explaining how to use the credit that got applied to my new order once my item was returned

it is still in the package in my work bag so no damage will happen to it

I haven't had to use the accidental Geek Squad protection plan on the item I got it for but I have used it on different products i've bought from Best Buy and bought it for and so worth paying for it because anything happens to the product and they will fix it for you.

I honestly did think they will replace the phone for a new one. Wow

I always get the extended warranty when I purchase anything from Best Buy it really comes in handy you never know when you might need it I get it for all my products

Best Buy salesman up-sold this warranty for new replacement at time of purchase of the Samsung-Android Note 20 Ultra 5G 512GB phone. When I went to make a claim I was told that the warranty service did not provide a new replacement; a refurbished phone would be sent via mail in about a week. I was told at that time that my 2 year plan would still be active on the refurbished replacement phone. I later received an email stating my plan was canceled and when I called to question the cancelation I was told I would be sent an electronic card in the amount of $1499.99 (not including the tax I paid on the original phone) in lieu of a replacement. I asked about my 2 Year Geek Squad Plan and was told that it was canceled and considered fulfilled. I was LIED to twice by Best Buy associates in Murrieta, CA. No replacement phone is on the way, there is no option to purchase the same phone from Best Buy, my plan has been canceled, and the electronic card does not include the taxes I paid on the original phone. This means to purchase another phone I would have to pay taxes (that I already paid) and repurchase a warranty plan. Had Best Buy associates in Murrieta, CA been honest and upfront about this policy I would not be upset and writing this review. Conclude my negative review is for both the Geek Squad service AND Best Buy in Murrieta, CA.

They installed the first screen protector on my new phone. Did a good job. I ended up taking it off two days later because I hated the protector, but not their fault. It was worth the money to have them do it. I never got another one on there without bubbles.

I got this hoping I never have to use it! If something happens to my phone, I want to be able to take it in and speak with a real person.

Don't sell protection plans for phones you can't service, or at least allow those phones to be serviced by someone else. I have a google phone, and accidentally shattered the screen. Went to the geek squad and for a "small fee" of an additional $120 I could get a replacement phone in 1-2 business days (so, 4-5 days because it was a Saturday). So, instead of spending a couple hours and $170 at a nearby repair shop and having my phone back same day, I've now spent $270 and won't have a phone with a solid screen for days. Eventually the new (refurbished) phone arrives. I start the transfer of everything, and as I am almost done setting up the replacement phone I discover the thumbprint scanner doesn't work. This phone does not have a face scanning option, so I now have to unlock my phone with the PIN every single time. I chat with someone online they tell me they can't help me and that the geek squad would have to something, and even though they're aware that the geek squad doesn't service Google phones, they can check if it's a software issue or something. Of course, the poor geek squad desk can't do anything. The person gives me a phone number to call to get in touch with the replacement teams. The people at this phone line are VERY hit or miss on their helpfulness. Every phone call starts off the exact same, they confirm my phone number to make sure I get a call back if we're disconnected (over the next couple weeks I was disconnected 5 times, never got a single call back) and the followed up with canned ampathy for my situation. When someone didn't seem to be able to help me, the call was ended. One time I was getting help and then got an email later saying my order for another replacement phone was canceled, turns out they never completed the order. They all assured me they'd put a note on the order to make sure the thumbprint scanner worked, and I went through 3 replacement devices all with the exact same issue, so those notes obviously were useless. 3 devices, hours of my time, 9 time calling this phone number, and still not fully functional phone. Again, had I not purchased this useless warranty, I could have just gone around the corner and had it done the same day. But instead, multiple weeks and so much wasted time. After the 3rd replacement phone, and after talking to 3 separate people who all had different answers, one tells me that if I go in store and talk to the geek squad they'd be able to give me store credit to replace the phone, and that they'd have all the proof that was needed that I had 3 replacement devices. I went to the store, and thank goodness I'd already looked at my own Best Buy account, because the geek squad did not, in fact, have proof of my 3 devices, only 1 of them. I had to show him receipts from my own account in order to confirm this and get the store credit. I was not refunded the "small fee" nor was I able to get a trade-in value for the cracked phone that I no longer had, but this whole process and made me so exasperated I was done fighting. This warranty made my quality of life worse. I most certainly did not buy one for my new device and you can bet I will be telling as many people as will listen about this story. Next google phone I buy will definitely not be from Best Buy so that I can get a more useful warranty.

Have it but haven’t had the need to use it yet but gives me confidence knowing that I have it

I'm a little disappointed because I had to pay a deductible for this when I used it. I didn't know that when signing up for this Great service though, I got a full refund, and fast too.

Good service and protection, covers a fair amount of situations and was able to get my mouse replaced when it fell and broke. Happy with my choice to buy the protection!

I HAVE LEARNED FROM THE PAST TO ONLY BUY THE 1-YEAR ACCIDENTAL GEEK SQUAD PROTECTION PLAN. BECAUSE THE PHONES I BUY CAN NOT BE FIXED ONLY REFUNDED ON A GIFT CARD AND THE PLAN IS NON-REFUNDABLE OR TRANSFERABLE!