Customer Ratings & Reviews

This phone works but not outstanding. Miss futures like home screen shot cuts.

Haven't used it yet, but with my luck I will use it. $40 no monthly bills, seems worth it

Was easy to purchase and if anything goes wrong with my new cellphone Best Buy will repair it for free and if it can't be fixed I get what I paid for it back.

I bought the monthly accidental protection plan for my daughter's phone. It is very important you purchase an accidental protection plan any time you purchase any electronic product.

They took care of me, get the protection plan it will be the best decision you ever make. Thankyou for helping me fast to get my phone situation taken care of.

Great to have it you never know when you going to need it

Everything works very good. In less two days I received a new product. Thank You

Great for peace of mind, especially on things that will get a lot of wear. Best Buy customer service has always been stellar, that's what keeps me coming back.

If you didn't know geek squad rocks.. absolutely love those guys..

I usually use another warranty service but at the same price why not go with something local. I haven’t needed to use this yet(and hope I never need to), so can’t say anything good or bad about it.

I purchased a brand new moto g power 21 in December of this year. A month ago, I accidentally broke the screen and went in store to see what the warranty covers - I paid the $52 copay and was told they would send me a replacement - after I receive the new phone, I was to send back my phone with the cracked screen, sounded great!! I assumed I was getting a brand new phone but they sent me a refurbished one, my fault for not asking, but I expected the refurbished phone to pass quality controls and be as good as a new one, boy was I wrong. As soon as I got the replacement refurbished phone I heard a slight crackling/echo when I put the volume all the way up to the max, but it was okay when it was at a normal volume so I thought nothing more of it, well a week later,I went to use Google maps and the sound and feedback was horrible as I was driving and trying to listen to directions- so I went in today to the geek squad to see what could be done- they told me that I could pay an additional $52 (again) to get another replacement phone - I asked them who's to say I won't get another phone with another issue, they said there's no way of telling and that's the chance I take! And he said moto phones are known to have a lot of issues and he tries to steer people away from buying them. My other phone had no issues besides the fact that I got a cheap screen protector off of Amazon and my screen cracked. I could've paid $100 to get it fixed at a local place that replaces screens BUT instead I used my warranty/geek squad plan and paid $52 for a broken refurbished phone and now they want me to pay another $52 to get a replacement for the replacement which was worse than the original phone and who knows what kind of issue the new replacement will have- --will I continue to pay $52 until I get a phone that works correctly????? I only paid $150 for the phone on sale - (originally $250) and paid $90 for the warranty/geek squad coverage I asked for the return of my warranty/geek squad cover which came out to $58.17 prorated - he warned that it would no longer be covered,!! I said for what though? I'm usually really happy with their warranties/geek squad but I'm very disappointed with this experience.

Phone was perfect for the job needed, excellent customer service

Love the how the plan works. I have had to use it almost every other year.

This is the best thing I did. In two days I received an new Phone - Samsung S23

It is what it is GEEK SQUAD. Boughten some of my best electronice from them... trust theyr work an love the products...

i love this store, i hope it nevers close, thank you for all your help and kind customer services. my product was delivered on time and i was help by the most awesome people

I got the Geek Squad protection for my husbands new Samsung S22 Ultra. We haven't had to use it but it's nice knowing that our investment is protected.

Great coverage on device. Great customer service. Great value on plan.

Worked very well. Though my phone was no longer carried/supported (almost a year after purchase) They gave me sufficient credit (depreciation was $12 less than original price) on a gift card,so I could purchase a different/better one

I spent an extra 400$ after spending 800$ for my galaxy note 10 plus as an investment so that I would be covered If ANYTHING happened to my phone. Unfortunately my phone was stolen in the beginning of June and here I am in July no closer to having my phone replaced than I was the first time I came in the day after it was stolen. I’ve spent more than 12 hours on the phone being sent from number to number only to end up back here with an appointment at the Best Buy store in Macon on presidential. I Recieved a call this morning from a best buy associate where we discussed what my visit would entail of to get the request for my replacement phone sent out after paying a $200 dollar deductible. Most of the work I do was vastly assisted by my note 10plus so I’ve been lacking in that. I also had to stop a contract job that I’m doing right now to drive out here after stopping at the bank for my $200 deductible only to be immediately argued with before being told there was nothing the employee could do also without any solution to the problem in having being assisted for a service that I already payed 2 years in advance for. I would certainly recommend that anyone not purchase the 2 year service plan upon request. You will be treated like a bum and just straight unimportant even though you have already paid for this service, even if you have spent more than 5000$ at the store this year alone. And try not to completely become irrational when asked if you would a service plan for the MacBook Pro 16 with 1 tb memory you purchased from them. It’s been over 30 days . I’m at the point where me I’m ready to not only take my business elsewhere but advise everyone I am associated with that they should do the same and make sure to inform their associates.