Customer Ratings & Reviews

Nice knowing i have Geek Squad protection and agents are very proffesional

I used to get this more often but not as much recently, I always been a person to do everything by myself just because I feel more comfortable and knowing what I can do, but it is great especially for Elder people just because they can't get in the stuff areas and they're always there to help, if you ever go inside the Best Buy building you might have a little weight if everyone else is using it that's the only CON that I really noticed

Bedt Buy simplified my purchase, pick up was a breeze, and they helped me set everything up!

I am happy with having a monthly plan cause if I break my device I know they have my back. The benifit as well if I decide to sell early I can cancel it anytime knowing I won't lose money in the future.

I'm happy so far. It works great. I got notice its changing to mail off product instead of store replacement. If this is changing. It should only be for upcoming purchases not past purchases.

Getting this is a lif saver, they always standby there commitment to give great value and products

Thank the Geek Squad, they've saved me plenty. Some items can be difficult to repair or replace but some are easy

Excellent Experience with Greek Sqaud. I suggest you to especially protect your phone. Mark and Miguel give me Excellent service.

Love my new cell phone it has a lot of great features and more memory space. And the tech at the store was amazing with helping me set up my phone. Awesome customer service.

Yes I love it the times I have gone into Best Buy i have had great experiences definitely good customer service

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Haven't actually used the accidental protection warranty yet but friends and family advised based on great service in the past!

The team in Las Vegas is great. They were able to service greatly with convenience and timely manner.

Great price. Easy to use. Staff is very helpful. Easy exchanges.

I have no problems with this phone. Great reception.

Beats replacing phone, gives you peace of mind when using your phone actively.

Bought phone for my 9 year old nephew, glad I purchased the warranty as his phone screen cracked. Received great service.

My phone was stolen tried using the protection plan i paid for. Did everything they said i needed to do, and believe me i got the run around on that! Anyways theybsaid they would replace it within 10 business days waited 14 called back they gave some excuse they cant find a replacement phone to send so they would send a voucher for me to purchase a new one. Its been almost a.month still nothing and now when i call they keep transfering me to different departments until finally they hang up on me. This extra protection is a complete WASTE of money and i will never purchase a phone through best buy again!

Excellent and quick services! My computer wasn't working correctly in the middle of the pandemic, but they could fix it in no time.

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.