Customer Ratings & Reviews

Stay protected. Stay protected. Stay protected. Stay protected.

We buy geek squad protection on all electronic items purchased from best buy because they are wonderful with questions and standing behind products.

Their protection plan is good for ease of mind in case anything ever happens to your purchase.

I had issues but i think the store got them finally resolved them now.

I had bad & good experience with geek squad but I can tell you with trouble I had they made sure to take care of me

This is absolutely fantastic! When my phone was stolen, it was a quick and painless process for me to get a new one through Geek Squad Protection.

Fortunately I have not used it, but it is great to have a peace of mind.

Very uselful.. comes in handy. Would reccomend.....

Amazing the quality and the smoothness of the phone is everything best purchase I made yet

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

I'm covered with peace of mind for the oops and just in cases.

Great service! Would really recommend. Will purchase again,,!

I needed to use geek squad they were very help and Professional.

You have to get the geek squad protection for pretty much everything. You never know when you're going to need it.

I the protection plan that I have for my phones cost is reasonable.

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.

They solved my problem in a decent amount of time, with professionalism.

A little pricey but with the. Codt. Of. Phones you nedd it

Easy to use greek square but little big expensive for phone repairs

I feel confortabile of my devices are getting damaged