Customer Ratings & Reviews

Great to have for any best buy electronics....................

I contacted customer service and the agents were nice and helpful!

I got a computer and a phone insured with them they take of things

I always buy the Geek Squad protection Plan for my electronics.

Great protection for my devices in case something happens.

best warranty for the price per month. Very affordable monthly payment.

Always a great thing to have from the Geek Squad protection

This insurance is so much better than what Verizon provides

Definitely glad we purchased this along with our cellphone.

I will always have a Geek Squad protection. Always there when I need

Must needed protection for those accidents that can happen...

The Geek Squad coverage is great! There to help when you need it!

Happy with the geeks they are always professional and quick service

Good protection plan for my Samsung S20. Worth having.

Cheaper than the insurance my cell phone provider presents

Getting your phone replaced could not be easier. Way better than the Verizon alternatives.

This is a very good protection plan for Samsung Galaxy S10+

This hasn't been as easy or express as I was told it would be. Took my phone in with battery issues. I was told they couldn't fix it and that they had to replace with a new/refurbished phone. I was like yeah I mean I need a working phone. find out there's a deductible that is 1/4 the price of the phone new. At this point you're already boned because you need a phone and then they hit you with it could take five business days. So I asked the geek squad person what I should do and he suggested that I buy a cheap phone from Best buy and just return it because they have a 14-day return policy. At this point I feel like I have no choice but to do that. I can't go without a phone for 5 days. Wasn't told about the $45 restocking fee. Two days go by and then I get an email saying they couldn't replace my phone and that they're sending me a digital gift card to buy a phone. Now I'm at day four without my phone being replaced and waiting on a digital gift card that I don't know for how much. Right now I'm in the hole for more than the phone cost originally. To the point I wouldn't recommend getting geek squads replacement/protection plan for your phone. You're just going to end up wasting $10 a month and have to pay $200 plus another $400 for nothing when you could've went somewhere else and bought a refurbished phone for that amount. Wouldn't be so mad if this was how it was laid out to me when I purchased the plan. Pretty sure the word "express" was used incorrectly

Love Geek squad. Am glad I purchased it. Comes in handy.

Saved me from having to pay for AT&T for protection.