Customer Ratings & Reviews

Always great to have extra coverage for a device..

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

I would recommend buying warranty through Best Buy excellent

Had a problem with my Samsung S-20 FE last week, took it to my local Best Buy since I had purchased a two year coverage plan for $180 (including tax). Employee ordered a replacement phone. I told him that since purchasing the phone I had switched carriers from Sprint to AT&T (still using the same phone I purchased at Best Buy) when I noticed he was ordering a "Sprint" phone. He told me "no problem just call Sprint they will unlock it and if they cannot bring it back here and we will." I got the phone and called Sprint, was working with their support people (got moved to a supervisor) and after an hour they told me they could not unlock it and I should take it to Best Buy for help. Went to Best Buy the next morning and was told by the same Geek Squad and the store general manager that there was nothing they could do for me. They called corporate who told them that they could try ordering yet another phone but it too would be locked to the Sprint network. Apparently Best But does not think you should be able to switch carriers. in the end the only thing they would do for me is refund the $160 I had to pay to get the new fund and a small portion of the coverage plan ( I had asked for a full refund since they did not fix the problem like they promised). In the past I have purchased coverage from them for several products, but after this experience i do not think I will ever do that again.

I always use geek squad protection on all my devices

Does what to needs to do..........................

Does what to needs to do..........................

Better safe than sorry. I like having piece of mind in case my phone breaks

Geek Squad is generally good. Not great but good.

i had a issue and went to geek squad and it worked great!

We just love geek squad they are always helpful....

I always get the geek squad extended warranty when i can

This is awesome service and comes in handy with products.

So glad we have geek squad. They are wonderful!!!!

Great peace of mind knowing your covered from accidental

I got it for my laptop. Definitely worth every penny.

It's good to have extra protection on expensive items that you purchase!

It’s a good product I would recommend to anyone...

It’s a good product I would recommend to anyone...