Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 1146 reviews
(1,146 customer reviews)to a friend
Rated 5 out of 5 stars
hello
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work they are awesome. Everything they do keep it up guys
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
PROFESSIONAL, KNOWLEDGEABLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind , first rate ,Professional, KNOWLEDGEABLE.CGB
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Sneaky trade-in program with double charges Avoid!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for phone protection, but when it transferred to Verizon, everything moved except for the insurance. I spent 2 years paying Best Buy and Verizon, Verizon said it's Best Buy's fault, no one will issue refund. Also, they never honored my trade-in.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad installed my phone quick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents mounted my TV and connect it to my device. Help my computer become virus free.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bad Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Geek Squad protection plan along with the new Samsung Galaxy Note 20 Ultra, and instead of monthly payments I decided to pay the full ~$200. My screen starts flickering non-stop, I'd like to take advantage of my protection plan, so I call BB to get it figured out. They tell me that they are unable to repair my phone because of COVID-19, but that they can replace it for a service fee of ~$200. Why did I bother paying for a service that is unavailable, and why am I being charged the same price to replace my phone? I don't want a new phone, I want mine repaired. I will never purchase another phone, or "protection plan" through Best Buy again.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Good 'ol bait and switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told that if I cracked my screen it would be taken care of and when I ended up needing it to be fixed they told me they don't work on Google phones so they would have to charge me. Wouldn't have gotten the plan for the phone if they can't work on the phone I got it for.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friend