Customer Ratings & Reviews

This hasn't been as easy or express as I was told it would be. Took my phone in with battery issues. I was told they couldn't fix it and that they had to replace with a new/refurbished phone. I was like yeah I mean I need a working phone. find out there's a deductible that is 1/4 the price of the phone new. At this point you're already boned because you need a phone and then they hit you with it could take five business days. So I asked the geek squad person what I should do and he suggested that I buy a cheap phone from Best buy and just return it because they have a 14-day return policy. At this point I feel like I have no choice but to do that. I can't go without a phone for 5 days. Wasn't told about the $45 restocking fee. Two days go by and then I get an email saying they couldn't replace my phone and that they're sending me a digital gift card to buy a phone. Now I'm at day four without my phone being replaced and waiting on a digital gift card that I don't know for how much. Right now I'm in the hole for more than the phone cost originally. To the point I wouldn't recommend getting geek squads replacement/protection plan for your phone. You're just going to end up wasting $10 a month and have to pay $200 plus another $400 for nothing when you could've went somewhere else and bought a refurbished phone for that amount. Wouldn't be so mad if this was how it was laid out to me when I purchased the plan. Pretty sure the word "express" was used incorrectly

Great plan compared to Verizon. Would recommend the geek squad plan.

This is great and operates as it should and as expected!

Very quick service when my phone needed repair very professional

Haven't needed to use it yet, but I'm glad to have it!

Saved me from having to pay for AT&T for protection.

answer my question professional.and got quick service

Always great service and fast and worth it the money

Love my geek squad, the guys and girls are very helpful

Excellent service Excellent Products Excellent employees

Great to get for protection on your electronical purchases

I always buy protection plans for all my purchases at best buy

No worries with geek squad protection. Well worth it

Very nice to deal with and know what they are doing

Much needed protection plan for your expensive phones

this is a must have when purchasing any electronic products.

Always buy the Geek squad protection on every product

Agents were helpful and responsive to my needs with phone

Always very helpful and patient with answering questions

Peace of mind at an affordable price. Easy to purchase