Customer Ratings & Reviews

Geek squad service is definitely with getting! We purchase it with everything we buy.

I have kids in the house and always feel on edge when they are around my computer and work items. This is a must if you do too

Great little two-in-one. Works great for school and work.

Geek squad protection is a must for sending a laptop to college with your student.

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

Good stuff; a bit on the expensive side. One always HOPES that they don't need it/but you never know.......

I usually don’t get coverage but Best Buy has been great about their service.

The agent at the store was helpful and kind, One did not no what he was saying and got me help. The other girl had an attitude

Very pleased with this plan. Quick response and knowledgeable staff.

Geek Squad protection is always helpful. Had to help setting up my chrome book and it works great.

have not needed it but planning on renewing if possible just in case

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

Always get Geek Squad protection for a student's Chromebook - so many things can happen, well worth the money

Don't forget to buy the Extended Warranty because you get THE GEEK SQUAD!! The best Techs in the WORLD!!!

Affordable price for my laptop. Love the extra security for my purchase.

Worked perfectly set up was quick and easy Would definitely purchase again

This is something I always get. They are good about helping you through problems.

You have to get the Geek Squad with these type of electronics. It can go south at any time. Best protect it.

Good to have her accident to coverage especially if you’re clumsy like m

I used their services and everyone is nice. I had a new person being trained in and she didn't get the notes right and so I had to make multiple trips to the store and all the issues with my computer did not get fixed. I had to come in for another attempt at fixing the issues and now they have my computer again for weeks. It's frustrating and there are other fixing companies that do quicker turn arounds if you don't have the ability to let go of your computer for weeks.