Customer Ratings & Reviews

Haven’t used protection yet but I feel very confident that if needed I’ll be safe!

i love my protection plan. i love the fact that i have security on my purchases

This protection is needed if you have to replace something

I love this protection service, well worth the price

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

Have not used it yet, but I assume Best Buy will follow the terms of the agreement

Easy to set up 24 hour online customer service and fast delivery

Great loved it and I couldn’t ask for more I love it

This service is a must have even if used a few times

Never had to use but nice to have in case of emergency

I always buy Geek Squad protection for my electronics!

Great protection! I wouldn't own a computer without it!

Always a good idea with laptops. They take a lot abuse.

Must have protection. Electronics not always sure fire.

you need Protection , you need the Best Geek squad

Just what I needed for my team of staff at my office.

They explained everything to me to assist my children

It's a good back up to have for any technical issues.

I would just say save yourself the headache and get this when you purchase anything worth value b

Excellent service and definitely a must have when buying any items from Best Buy...