Customer Ratings & Reviews

Absolutely worth purchasing the extended warranty. I have had my laptop for about two months, and my cat accidently jumped onto the screen, cracking it. Took it in to get it fixed and replaced within a week and a half. Great turnaround time and they kept me informed the entire time from shipping out, waiting for new screen, and shipping it back to the store for pickup.

Haven’t had to use it yet, but worth it for those just in case moments

The longer warranty’s always are the best to me and works the best

I like the security of having a warranty and recommend for all electronics

Staff was amazing with there recommendations for my new laptop

Just for protection for at least the first year in case something accidentally happens.

We service was fine. Laptop was sent out took a couple of weeks to repair.

Needed help with my computer and the staff was quick and reliable

The primary benefit of having a one-year assurance plan for my laptop has been the peace of mind it provides. Knowing that I am covered against unexpected accidents, hardware failures, and other unforeseen issues has allowed me to use my laptop without constantly worrying about the potential costs of repairs.

Great service. Pay for this peace of mind, you won't regret it if you live near a Best Buy. They were unable to help me in store but their shipping service received my laptop within a week and was able to resolve my issue within another week. ***Might be different if they had to wait for any parts.

My new gaming laptop (very expensive) was not working well. Just happened to get the one that had issues, luckily we got the protection on it. After taking it in and Geek Squad did a great job fixing it, it still was having issues in other places. They happily replaced it with a new one and we haven’t had issues since. They were extremely nice and friendly! I know there are times when I have brought items back to other companies and they make you feel as though you are trying to steal from them... I definitely didn’t feel this way with Geek Squad! Thank you!

My service was very very amazing. They did everything they could to help

Always invest in the Geek Squad Protection. Things do happen, periodically that are beyond our control. I bought this protection on a laptop that my teenage daughter uses... and it has paid for itself. The Geek Squad folks are extremely knowledgeable, friendly, and do their best to help.

I love this protection plan I have on my HP Chromebook and it was not expensive

Love the laptop. Love the touch screen. I keep forgetting it has it. If you purchase this you will not be disappointed.

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

I purchased Geek Squad Protection with my computer in 2019, I was hesitant because I always feel like I lose money when I get protection plans. Fast forward to a couple of weeks ago, I opened my laptop and the screen was spiderwebbed. I use my computer for school so it had to be fixed. I had anticipated having to pay something for the repair. I was charged nothing and told it was covered. Was a quick, friendly check-in and was emailed a link to watch the progress. I’m so glad I added it and I won’t second guess it again.

I bought this to go with my computer because I want extra protection in case something happens

I'm extremely pleased with my purchase, I've always liked Best Buy

I am so glad I chose this laptop. Not only because it is portable, its speed is incredible. I use it for school and I do a lot of downloads and heavy assignments.