Customer Ratings & Reviews

Awesome protection plan for my computer was great Thank you

Company is terrible I should never have paid for the service this should come included with any purchases over $1,000

I bought this laptop on a Wednesday and didnt get it working optimally until Friday. When I got home with it, I plugged it in, and ran all the Windows, Dell and BIOS updates, along with chipset and drivers. After running the updates, I booted up COD Warzone and no matter what settings I ran it on, the FPS would drop to 4 for one whole second, like a stutter, then back up to smooth 60. I also tried Fortnite, it would run a beautiful buttery smooth 60FPS on the 4K oled screen for a good few minutes, but would always have that stutter which would drop it to 4FPS for one second and then back up 60fps costing me a couple solo Royales. - The issue with this laptop (if you have one) will most likely be an issue with throttling on the CPU. That's because Dell tuned this laptop with too much power to the CPU for the turbo boost. - I didn't want to give up on this laptop because the most comparable laptop to this in size and power is the $2600 Razer and because I enjoy fixing things, I spent two days of troubleshooting and digging through forums on google, to narrow down what the issue is with this laptop from the factory. - Unfortunately, it may require a little bit of extra work on your part, the work DELL should have done before mass producing this thing, but in doing so, I have complete control over this very powerful machine and am running 1080p Fortnite on epic settings with 100% texture resolution at 62° C on the CPU and GPU! - The RGB lighting is very bright and pleasing. The front RGB bar has 10 customizable sections and the keyboard is 4 sections, not per key, but still, the Alienware command center software that comes with this laptop provides customizeable fan profiles and 6 different color modes for the RGB settings. The chassis is aluminum and the 4k OLED screen is seriously one if the most gorgeous screens I've seen on any laptop on the market, at least in the two thousand dollar budget range. - Overall, I think it was a little sloppy of Dell to release this product to the public with this issue and they claim that version 1.3 Bios fixed it, but I pulled this thing right out of the box and updated it to version 1.7 with all the other updates, went straight to Warzone and had this issue, so it's really just an overvoltage issue. Unfortunately nowadays, a lot of these slim laptops with powerful hardware have thermal throttling issues. From my experience, unlocking the undervolting and power limiting the Turbo boost to 44W has completely stopped the problem. The websites provided below offer all the knowledge from people who love the hardware and look of this laptop, but needed to get control on the CPU and GPU clock speeds and undervolting in order to stop the overheating and throttling from happening. https://www.ozbargain.com.au/node/559551 https://brendangreenley.com/undervolting-2020-dell-laptops-like-the-vostro-7500-and-more-tips-to-improve-thermals-battery-life-and-speed/

Easy to set up and gives me peace of mind. I feel better knowing my device is covered if accidents happen.

Amazing machine. I like it a lot more than expected. When I first unboxed it the backlit keyboard had some keys lit while others were off. After a bios update and windows update the problem resolved itself and everything works. Afterwards, I ran a timespy benchmark to validate the 115 watt 3070 GPU and it is in fact a beast. I scored 10,935 with the GPU and 9700 with the processor. I was simply blown away. This is near desktop performance. On top of that the LED light bar is pretty cool when have it chilling lid closed. The keyboard and trackpad are both solid. I've tried the G15 zephryus and G15 TUF with a 3070. TUF was the slowest, the zephryus has a garbage speakers and soldered ram which bothered me. This seems to be heavier, but believe me its not that noticeable. Personally, I have this docked most of the time as it displays content on my external monitor.

I bought an open box “excellent condition” online and it got to my house with dents. I went to the store asking to change it for another one in excellent condition but they didn’t have the attitude to help, even though there was one in the system. Luis and Robert the manager at the Legacy location in San Antonio, TX weren’t able to help at all. No good attitude to help me. They just try to justify and say that customer service has to help me, not them.

This is an overpriced extended warranty option from Bestbuy. A $1800 laptop has a 3 year option charged at almost 25% of the laptop's cost. this bundles in Accidental Damage which not everyone like myself needs as I only care about covering mechanical defects after the first year. Worse, Asus will not offer extended warranties on their laptops purchased from BestBuy because of some deal they made with BestBuy.

Overheats way too easily. With all other applications closed, this can't handle playing COD for more than an hour or so before it just crashes mid-game play. Not good for gaming.