Customer Ratings & Reviews

Transferring all my data and getting my new laptop fully functioning within just a day was fantastic! They did a thorough job and quick help when we had to make one adjustment. love the Geek Squad!

Always add geek squad to my purchases. Hacr only had to use a couple times but always honored with zero issues

Great laptop tablet. Only thing I don't like is the battery doesn't last very long.

Always get the Geek Squad Protection. They are always helpful with any products I have gotten with this protection

Totally worth it. Gotta keep the things we live protected. 5 stars

The 2-year warranty does a really great job recommended for everybody

Always get a warranty with my electrical devices. I’ve had to take multiple devices that have broken within the two years and Best Buy will replace them or give a gift card for the amount paid. You only loose the money paid for the warranty.

Have not had to use on this product, but the process is always efficient and easy.

Comforting to know that I have the security and expertise of a knowledgeable team as I am not very familiar with computers. I had an issue and brought my computer to the team and it was addressed quickly and problem fixed immediately.

Always use the warranty, been really helpful, easy

All I have not had to use this service yet, the peace of mind it provides me made it well worth the extra cost.

This is well worth it if you have children who use the laptop a lot. We had laptop screens broken, buttons broken, batteries die, and it was all covered. Make sure you know exactly what is covered, because that changed a few times. The only drawback is that repairs do not take place locally, so typically, you wait 2-3 weeks.

We did not need to use these services for this product, but I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

Geek Squad coverage has always been highly-recommended with every large Best Buy purchase of mine. I haven't had to put in a claim for this particular coverage (as of yet), but historically they have been very reliable and easy to work with.

Bought this for my daughter's school computer. She is not as careful with devices as I would prefer, and the Geek Squad protection is worthy. Have used it before and their service is always reliable.

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

Great to have , just in case needed thank you. hopefully wont need to use it tho

I love love the laptop I ordered from Best Buy. It's simply the "best"!!!

happy with my warranty because if something happens I could either get it fixed by The Geek Squad or I could have it replace and they're so good about it I'm happy to have that with Best Buy cuz they're always honest and they always honor with it

I called just about questioning stuff very friendly and found out more then was trying to great people