Customer Ratings & Reviews

Great customer care, quick and effecient! Will solve issue in a timely manner.

I'm very satisfied with my insurance. It included the coverage of to other computers besides the MacBook that I purchase so I'm already fix to other computers that were working at home I am very satisfied with the Geek Squad

Great help very fast on finding a solution and very respectful and friendly

Haven’t used my Geeksquad protection yet but it’s great to have to insure that your item will be very well insured if it’s a accident that occurs

Bought this for my daughter for gaming and school she couldn't be happier.I do recommend having the warranty for piece of mind for a great price.

The team was really friendly and very knowledgeable and able to support me bu identifying the problem with my computer

Its nice to have that protection just incase i need it

I've only had to use this warranty once with a microwave. I had no problems and received a replacement immediately.

Wonderful service that Best Buy provides is the thorough service of geek squad

After having my Chromebook for three weeks the screen was accidently cracked. I took it in for repair and they had it back in a little over a week. Nice job Geek Squad!

I have previously used this service and it is one of the best ones out there. Anytime you have a problem you can either go to a store or online and get replacement very easily. With kids it's an absolute must.

My college freshman dropped her brand new laptop within 3 weeks of dropping her off at college several states away. I was EXTREMELY hesitant whether I should purchase this extra coverage. I'm EXTREMELY thankful I did. It was fixed within 2 weeks and I was relieved.

The agents were very professional and he helped me with the return process

Fast for gaming and graphics work, but runs SUPER hot. You need a well-vented space to work in. DO NOT use it on top of a comforter or other soft surface. The heat buildup will actually hurt you when you pick it up again.

Reliable support, very helpful and supportive, excellent value.

The Geek Squad does a great job checking and fixing my PC when I have a problem. They log into my PC remotely and work on my PC while I am at home. I can see what they are doing. They have always been helpful, friendly and professional.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

It's wise to protect your device. We never know what can happened.

The accidental protection is a must. Had to use it the first for a broken chrome screen. They were not able to replace the screen so I got a full refund to use towards the purchase of a new

LOVE this little chromebook. Has a great battery life, easy to use and take with you. My ONLY complaint would be that the keys are white and the imprint a light gray so they are not necessarily easy to identify, would be better if imprint was black.