Customer Ratings & Reviews

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Agents were very helpful with my questions and explained things well

I love love love geek squad. I was skeptical at first but I purchased it anyway and of course the time came where I needed it and it the process was so easy! Thank you for providing such a great product and service.

Love having this protection. It is a security blanket in case something happens.

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

Haven't had to use it yet but we will see in the future

A two year plan for this price is definitely worth the money.

My experience was good so far, its a good investment and look decent.

Always good to buy an insurance plan for your children.

Worked with me very well. I went in and they got me a brand new one super quick.

Peace of mind. Favorite store and good to know your stuff is protected

Haven't needed it , but thankful I bought it just in case something comes up

I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.

I buy Best Buy geek squad, accidental damage protection plans for almost all of my electronics. They have come in handy quite a few times, and the customer service is always top-notch.

The 2-Year Accidental Geek Squad Protection plan has been an absolute lifesaver for me. It provide peace of mind knowing my valuable electronics were covered Their customer service is top-notch. They were always courteous, knowledgeable, and quick to address my concerns. The convenience of scheduling repairs online made the process seamless, and the regular updates kept me informed throughout. What truly sets this protection plan apart is its coverage for accidental damage. Knowing that drops, spills, and other mishaps are included provided a level of security I didn't realize I needed it. Overall, the 2-Year Accidental Geek Squad Protection plan is a worthy investment for anyone with valuable electronics. Its exceptional service, comprehensive coverage, and outstanding customer support make it a no-brainer for safeguarding your tech investments. I wholeheartedly recommend it to anyone seeking reliable protection for their devices.

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

I bought this one for my own laptop's safety and security!! because we never know what will happen tomorrow. The laptop that I bought is quite expensive, so I bought this geek squad protection plan. I don't want to have problems, should anything happen... (knock on wood!) It's always better to be on the safer side... Always... it's better to be safe than sorry.

It's very effective to have on hand. Not just for prevention but if you have a malfunction or question even about how to properly use a device. It's helped me so far. We got it as a protection just because and so far it's been good.

Very good, sale guy real helpful, everything went really smooth

To start off I bought an ASUS ROG gaming laptop about 10 years ago. I thought the Geek Squad service plan was a good idea just in case. I have dogs and kids and stuff happens...right? So I bought the 3 year total protection plan. Years go by and my laptop started getting an odd glitch in the keyboard. Letters would choose not to work or the cursor would skip back along a line of text and randomly delete work. So I brought it in to have it looked at. They had to send it out to be repaired because the instore Geek Squad was having their authority to make in house repairs taken away. A crime because the Geek Squad in my Best Buy store was made up of techs that knew their stuff and they saved customers a lot of time. Anyway after sending it out to ASUS for repairs 3 separate times after awhile it would start doing the same thing. I received an email from the stores manager asking me to come in and talk about my laptop. I expected to be told that there was nothing that could be done especially because I was past my service contract. When I got into the store the manager handed me a brand new ASUS ROG gaming laptop and an apology for not being able to repair my laptop. He further explained that although I was past the end of my service contract I brought my laptop in initially while I was still under a service contract. It was only because Best Buy and ASUS never fully repaired my laptop the first time that Best Buy was willing to replace my laptop. I know that this review is very long but the story is true and the Geek Squad service contract is VERY MUCH worth it. Thanks again Best Buy!