Customer Ratings & Reviews

We always purchase the 3yr Geek Squad protection plan when we purchase a laptop from Best Buy. It has paid for itself a number of times when we had the lcd screen go bad.

The people who came to my apartment were very respectful and courteous. They did a great job with the installation and cleaned up any debris. I would highly recommend them.

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

Chromebook has been repaired twice at no cost! I was so happy that I purchased this protection for my daughter's Chromebook. She is in college in NY and has been able to bring it to a local Best Buy for repairs twice -- very happy!

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

Geek Squad- this service offered by Best Buy to their customers is worth it. When accidents happen a great teammate helps to fix the problem.

Very convenient to travel and do so much work and on the go

They are great respond very quickly!! And helped me along the way

Spilled apple juice on my laptop and I got the battery and keyboard replaced with no extra charge. Repair time was only 2 weeks!

So far haven't had to use this service but great to know I have it available to me. But TBH I hope I never have to use this service, it means everything is going well so yaigh.

Iv use the squad a few times they always resolved my issue on laptop

Any item that I've purchased I have always purchased the additional protection Has always been valuable to have Extremely satisfied with the service

I have never had to use the Accidental Geek Squad Protection, but I purchased it just in case because, according to other reviews from others, you would be greatly pleased with it, ifyou ever had to use it.

Reasonable price for peace of mind. Haven't needed to use it yet, but I nice to know I won't have to pay large sums of money if we have to use it.

I'm excited to have this, especially for those of us that are computer illiterature

I've used this protection plan on multiple occasions and been happy every time. From general tuneup/cleanup of older laptops to being able to switch out a new one because it didnt power up correctly. This plan is worth the money.

Haven't used the service yet but I feel much better knowing I'm protected in a bad situation.

Great Warranty for 1 Year in accidental i'm so happy

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.