Customer Ratings & Reviews

I am having a blast playing cold war with this, so happy!!

Lied lied lied aboit buying in bome support in computer and everyone is dosabled. Never ever trust best buy. Been burmed before. Gave a chance after 20 years still lies. Buy at dell at least theh come out

Customer Service is a little iffy sometimes, really well, most of the time.

This is a very good warranty.I will use it if I need it

Very handy for making sure you have peace of mind.

Geek Sqaud help solve our problem on the 1st visit

I've only had great experiences with this service.

Peace of mind for when something goes wrong. Highly recommend it.

Love the protection but it needs to be cheaper also.

Bought the extra coverage because I knew I would need some assistance with my first pc. Sure enough, within 2 weeks I had my new pc at the store due to over heating. The guy tells me the coverage I purchased equals them shipping off my pc to their “tech center” which would take about 3-5 weeks (which is wrong) after being persistent & showing my receipt he said never mind, they could look at it in 3-5 days but if they find anything wrong with it, they won’t replace the parts, which is the exact opposite of what the geek squad rep told me over the phone, who said that for example if my fan was causing my over heating issue they would install a new/better ones. Clearly not the case. I asked this guy multiple very standard questions & he said “I can’t answer that without looking at it first”. Went into Best Buy eager to learn about how to repair my pc & basic pc knowledge, ending up leaving Best Buy & just returning the PC because I’m not dealing with this headache. 0 help from the “experts”

the agents have been very helpful. I will use again.

Geek Squad has answered all questions and work hard to help out

Geek Squad protection plan is the best, they stand behind it .

I like that whenever I have any difficulty on any set up geek squad will be there to help

Just great to have this when your purchasing items for children !

It's nice to know that I have coverage in case anything happens.

Awesome products definitely recommend getting this

Haven’t had to use yet. Hopefully I won’t need too.

Any big ticket items I always get protection. And I’ve never had an issue with Geek Squad.

Haven't had to use my Geek Squad protection up to date so don't really have an opinion.