Customer Ratings & Reviews

Bestbuy/geek squad sold me a computer which brand they said they could not work under, yet still offered geek squad protection. When my CPU was hit by the INTEL i9 software issue that burned out CPUs I took my PC to my local bestbuy and the local Geek squad essentially told me to pound sand. They said they can't work on PCPower builds. My question? Why sell me geek squad protection on a product they can't work on?

I mean its protection, what else would you expect?

Geek squad installed my new Television, Internet Expanded EERO Service that has improved reception and quick and excellent access for internet phone systems.

Really needed it to go with my pc. Thanks to this if any accident happens ill be good for 3 years.

Great service to have when something goes wrong. Geek squad is knowledgeable and worth the money.

Great customer service! They were really helpful when I went in

I could not manage my computer business if it were not for the Geek Squad and their all-inclusive protection plan. The service is quick and the technicians are professional, polite, patient and extremely knowledgeable. Save yourself a lot of stress and time and let Geek Squad move you through your problems quickly!

After 2 years my 50 in insignia died within 2 days the geek squad was at my home decided it could not be fixed they refunded the purchase price and i went to best buy and purchased another tv in 2 days great

I have not used geek squad service yet however it is best to l have this if anything happens in next three years. Save money in the long run.

I actually didn't need help setting it up and I am not tech savvy I feel good with 5 kids that best buy has a warranty for about everything and I know that if it gets broken I didnt waste 600 the extra 200 for 3 yrs os well worth the piece of mind.

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

When you purchase products from a store you look at who is selling you what your buying and me personally best buy has a astounded reputation for good products and customers service anything they sell and any services they offer you can count on it.

I took my old computer to the Geek Squad desk. He looked at it and suggested I take a look at the newer computers. He's the one that said Best Buy had financing and I didn't know that.

Received assistance to understand product. Helpful staff

Always their to answer questions, whenever I was in a bind I could always count on the geek squad to bail me out of a crazy situation

They have not yet had to use it on this particular product. But I have had it on other items, and they great fixing any problem that might come up with your product.

I have had someone try to scam me through an email and Geek Squad took care of removing anything they had on my computer and cleaned up my computer. I realized it was a scam in time and Geek Squad saved me.

The Geek Squad has been responsive and handled all problems I have had with the computer.

This is one of the best parts of my computer as now i can call for help when needed

I highly recommend for everyone to buy a warranty protection plan when it is necessary. I highly recommend in some cases to purchase a warranty protection plan for certain products. Best Buy is a company that I hope never go out of business.