Customer Ratings & Reviews

I purchased an expensive gaming laptop from Best Buy. The added protection and Geek Squad support was essential to ensure I have nothing but fun gaming success with my computer without worry.

Gavin was VERY helpful! He was giving info to customers walking up while he was assisting the person with the appointment!

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

Good plan at a good price! You get your money back on the first use of the Geek Squad.

The protection is a no brainer. Laptop needed to be fixed and I didn't have to drop any money

Very professional and quick service. My daughters computer got a virus right before school started and the week squad fixed it in time for school! This service is worth gold!

Geek Squad Protection is a must-have! I never purchase anything without it; it's inexpensive and have used it on several occasions. It is definitely worth the extra few bucks in case something happens to any of your devices.

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

I had purchased a laptop almost 3 years ago, when I really needed a new one. Over the summer, it stopped booting up, so I took it back in, and they replaced it with a gift card. I got a new one (that I liked slightly better) and had some left over, so I also got an ice maker, too.

I always receive great service from them. You can tell the workers really care.

I have a 4050 RTX laptop made by vitcus and I bought 2-year protection from Geek squad. I think it's worth it because it has saved me over 400 dollars which is 200 dollars for protection for 2 years. And if they can't fixed, they either give a refund or a new one and is always fast

This protection is definitely worth the price. If you ever have a problem, all you have to do is contact them and they can help.

A great opportunity to secure your purchases. Excellent service.

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

Haven’t used it yet but I do trust them I’m taking care of my computer I really do appreciate this computer

This warranty is one of the very best you can get.I love it.

“This laptop works well for everyday tasks. The 15-inch screen looks good and it runs smoothly for basic use. The only downside is that the battery doesn’t last very long, so I usually keep it plugged in. Overall, it’s a practical option for the price.”

Great Price, Recommended, for those that are studying in the university.

Best Buy Geek Squad is the BEST!! I've rarely had issues with products but when I do Geek Squad is on it!!