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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11956 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 386 Showing 7,701-7,720 of 11,956 reviews
  • Rated 5 out of 5 stars

    Fully protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the peace of mind knowing my computer is protected and the geek squad team is super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I got it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy an open box item without buying this with it. It just wouldn’t be wise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They follow through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. This is the best warranty service you can get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad can fix anything! Love the customers service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    backup plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my daughter's laptop just in case something happens. Piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has saved me more than once, i will forever purchase this to ensure piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is expensive but the protection and replacement it offers seems very worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad-they're always there to help no matter the time or day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Best Buy"... NOPE... "Worst Buy"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great coverage.always buy extended warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chrome book value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for remote learning! Very convenient to take anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is there for you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's nothing like peace of mind. This protection is so worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was added to my daughters computer when I purchased as a birthday gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use them yet this go round but I have used them in the past and they have been amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TECH was very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome suggestion for the 2 year added protection.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Ralphy. Thanks so much for your kind words! We're happy to hear that you had a great experience. Thanks for sharing it with us! If you have any questions, please feel free to reach out.

  • Rated 5 out of 5 stars

    These guys are worth the $!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having geek squad on my side to help no matter what! Great group of people !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I have this, it gives peace of mind if something happens accidentally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a must have for todays electronics. This warranty covers everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopeful that this is worth the cost. Not sure about value as of today

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a purchase we made but never used - great to have tho

    I would recommend this to a friend