Customer Ratings & Reviews

We get the Geek Squad protection plan on every item we buy, and it has paid for itself many times over. Most recently, our daughter somehow managed to spill liquid on her 6 month old laptop and short out the charging mechanism. Geek Squad sent it off for repair and discovered that it was not repairable, so we were issued a store credit for the value, and used that to purchase a new computer. It saved us hundreds of dollars.

got this for my new laptop, gives a peace of mind in case something happens.

Feel very safe..... ..............................

Great service. Responsive. Attended to all my service needs.

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

They are always available, and have helped me solve any questions or concerns I may have about my laptop. If I'm not helped online, I have the opportunity to speak to a specialist in-store.

Absolutely amazing! Great help. I'm very clumsy, and this is worth every cent I paid for it! Don't spend money replacing your electronics. Get them fixed! **Make sure to make an appointment. It'll get you seen faster and it's polite**

Geek squad has always been helpful and near by when need assistance with computer issues. This is opposed to the manufacturing process and have to send to an outside location.

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.

I was given valuable advice from the guys at Geek Squad prior to my decision to make a purchase of an HP Laptop. They are knowledgeable and answered all my questions, no matter how complicated or simple they were.

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

I had an accident with the laptop yoga7i where the screen became detached and this guys managed to fix the laptop i thought i was going to see ever again. What would have been worse to lose a lot of money. Thank best buy and geeksquad

I have been shopping at Best Buy for years. I have made many purchases of the years. From game systems when my kids were young to TVs, computers, appliances. The merchandise has never been full of problems or anything of that nature. Best Buy’s protection plans are good for lots of reasons . I strongly suggest spending the extra . It is well worth the Money.

Glad I purchased this. I'm very happy with my decision

We service was fine. Laptop was sent out took a couple of weeks to repair.

This protection plan really helped me feel like I was fully set for any situation my device goes through instead of feeling that panic when I realize my laptop is a little too close to that ledge of the table.

The service was very helpful. Detailed on my needs.

I purchased a new laptop from Best Buy and accidental/extendeded waranty because i have purchased 4 or 5 reconditioned laptops in the past few years and was advised to do as I did and I AM STILL GOING TO HAVE TO SEND IN MY BRAND NEW DELL IN TO BE REPAIRED AND BE WITHOUT IT FOR 2 TO 3 WEEKS! I am so extremely disapointed that i am dealing with this, considering when i discussed the extra 120 dollars i payed ditectly to best buy only because i was told it would never have to be sent out! I was considering whether to purchase the dell or the geek squad becuase the guy blaitantlg lies to me about multiple aspects of this laptop! The otignial price for this machine is more than my car is worth! Im a midle aged widow single mom taking care of my husbands mom!I am not who has money to buy another laptop because it broke the bank to spend this 600 dollars on the clearance laptop! It was on clearance and open box, and originalt price being over 1100 dollars and came with no charger, which is ridiculous to tell a customer that "its an opeĺn box so if it does not come with one i had to buy one. Furthermore the keys stick from day on and now some keys do not work and it needs to be sent out to be repaired. The geek squad associate that looked at the laptop wjen i brought it to be diagnosed to however, was very nice and seemed to be compident but i am wishing i would have know this beriee any if this because i would have never .