Customer Ratings & Reviews

I have this computer for almost one year, I can tell you I'm very happy with it and MSI customer service is amazing. I totally recommend MSI computers.

This warranty was purchased with an item i purchased.

I called the local store at 10:39 am (3/22) and spoke with Yolanda, who said she was not at the store, but from corporate and was immediately dismissive of my situation. I explained that my ankle was broken in multiple places, my computer was damaged in the fall, and I had purchased a new computer from the store that I needed today for work. Unfortunately, she was quite unhelpful. When I mentioned that someone was coming to pick up the computer, she insisted that I needed to add them as an authorized pickup person. I explained that I couldn’t figure out how to do that and needed alternatives, Instead of assisting me, she focused on explaining why she couldn’t help. She said it was more important that I understand “why” than to receive info on how to get my computer today, that I already paid for. When I expressed that I simply wanted assistance, she responded by stating that I would have to cancel my order and that I would have to wait until Thursday (6 days). I live 6 minutes from the store I bought it from. Feeling uncomfortable with our interaction, I asked to speak with someone else. Yolanda insisted that she was in charge and that no one else could assist me, as she was the only one in that position. After much frustration, I finally managed to figure it out and requested to speak with someone from the "Geek Squad." However, she again claimed that was also her department. After some persistence, she finally transferred me. The experience was incredibly frustrating and left me in tears, with my heart racing. It’s essential to have alternative contacts available for customers who wish to speak with someone else.

Recommend only thing insurance expensive i wish it was cheaper but i did different insurance on it

just picked this up today and it's ok. It comes with a 1TB HDD running at 5400 RPM. I would forego the TB for 500GB if it had 7200. The extra space is nice, though. Just not happy with the speed. Good price.

Never had to use it. I guess is a peace of mind to have. If you take care of your things you may skip in buying it.

Always great to have the geek squad, great service

Geek Squad has always been great when I need them, quick to get answers and help me out

very good product everything as expected. Also very well packaged.

The agents are always there to assist you with all of your needs.

great, compact, Powerful this laptop is my favorite, its extremely light and easy to move from one room to another or travel in a back sack. 100% recommend

So far so good .... Light and Strong ... Fan not too loud ... good for work and gaming =] 5 star for this product . Good deal !!

Always a great purchase for all electronics. Can be a little pricey but worth it in the end.

Geek squad is by far the best investment. You'll never be let down. When something goes wrong the squad is there to fix it.

Was at ease knowing I had access to the Geek Squad if I had any questions.

Not bad for my kids distance learning. fast shipping.

Excellent service at the store! The app easy easy to use !

Knowing my purchase is protected beyond the manufacture warranties gives me the peace of mind.

Great service.they were nice and very helpful.profesional and knowledgeable.

Worked for everything I needed except zoom meetings. I never could get the camera to work.