Customer Ratings & Reviews

Good, but expensive to use only once. I don't use it like most people may use it; but I had to take my laptop in for repair and the protection was less then the repair itself, but if I'm using it only once - it wasn't worth it.

Can't go wrong with the geeks. Knowlegable and helpful for us "non-tech" types

I buy protection for anything over $100 and BestBuy offers a good price for 2 years. I don't ever have to worry about what will happen if my product stops working.

I strongly recommend protection plans everytime they are offered. Best Buy is best in class when is comes to offering affordable reassurance when buying new computers

This plan covers the accidents that happen when we least expect them to. Screen breaks, covered. Spill your coffee on keyboard, covered. Peace of mind for your technology.

I like having added protection in case anything happens to my device because then I'm able to be comforted by the fact that Geek Squad would help me repair or replace it.

Really good service they repair or exchange devices if needed. Just expensive

These protection plans are always a good deal. Best part Is Best Buy doesnt hassle you when something goes wrong and they need to replace It or fix it.

We always purchase Geek Squad protection plans, great coverage.

What a great way to save money on all my electronics needs and repairs. I have used my Geek Squad Protection a few times this year and would recommend this service.

[Employee of bestbuy] It's a good cheap screen to scroll on the interwebs. Can't run games really and a little slow, but basic use is totally fine.

Squad got computer set up and ready to use. Helpful and friendly.

Whenever I need help with anything electronic, GeekSquad is helpful. Large and small appliances are also no problem for GeekSquad.?

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

Awesome geek squad accidentally plan protects everything on my computer

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

Love the security that I can make a phone call and everything is taken care of

I love being able to take my device to Best Buy to have them fix it. Sure I could fix it myself but I don’t always have time. They will fix or replace the equipment quickly

Make the investment. I accidentally damaged my laptop that was very expensive and with this protected I was able to get a full refund! No hassle

Anytime I purchase electronics, it's a given that I also purchase the extended warranty as well. You just never know when your item may break or get damaged and it's a great feeling knowing that you are protected if that time comes.