Customer Ratings & Reviews

The squad you need if anything goes wrong . So much viruses out there . They are there to help. Excellent.

First time using the G. Squad protection plan. Service was fast and issues taken care of without hassles. Highly recomended!

Geek Squad- this service offered by Best Buy to their customers is worth it. When accidents happen a great teammate helps to fix the problem.

Grandson loves it was a great gift for him for school

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

Not for nothing but the extra protection on anything you purchase is always worth it esp when you have kids

So far i love the service,i was having an issue getting set up with all the package add ons but they helped me with ease, awesome customer service and very friendly

Haven't used the service with this product. Used perviously with a tablet. Got helps about five times during the two year plan. Fixed twice which covered the cost. Helped problem solve other issues

While this is gray to have and it save my wife’s pc. Only 4 stars cause it took so long to get it fixed and to deal with GS

I have already bought several laptops and I always buy them extra protection with Geek Squad, the times I have used the protection I have never had problems.

I used to get a cheaper laptop without extended warranty and have to replace it more often. Usually those models were not sturdy and were not equipping with standard features I need. The warranty though costly really gives you peace of mind.

Since the computer is for the kids, it's important to have it fully protected.

Any item that I've purchased I have always purchased the additional protection Has always been valuable to have Extremely satisfied with the service

i bought this laptop for my granddaughter for college, she loves it. said it works smoothly helps in her classwork, she takes it with her all the time, grate for studies, thanks me all the time

Reasonable price for peace of mind. Haven't needed to use it yet, but I nice to know I won't have to pay large sums of money if we have to use it.

Protects in case of accidents and damage, great if you use product on the go often

I have never had to use the Accidental Geek Squad Protection, but I purchased it just in case because, according to other reviews from others, you would be greatly pleased with it, ifyou ever had to use it.

The geek squad was very good and nice. Very good at explaining all of the features of the laptop

Definitely exactly what I need because I have kids

They were professional and attentive. They followed up with me and answered all my questions.