Customer Ratings & Reviews

I always get Geek Squad protection. It is super important to me. I have used it several times to fix my electronics.

I don't have the complete money to pay the extended guarantee.

For peace of mind, I needed to buy this protection plan. Calling in is great and the people who answer the phones are very helpful.

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

I was very pleased that the Geek Squad spent so much time with me to set up my computer. They were very patient answering all my questions.

This agent always help my when I have questions or issues

Very helpful and courtesy. Thank you all for everything.

The Geek squad replaced the hard drive in my desk top. There was a cost for item, but no labor. COVID 19 delayed the repair time. Not their fault.

I have always purchased accidental Geek Squad protection for every single product I purchase from Best Buy! They are friendly, helpful and always fix my electronics. It's a great value!

I have always purchased the geek squad protection plan. Best thing ever. If you have to use it, they are extremely helpful and knowledgably.

Knowing our purchases are backed by this protection plan brings so much peace of mind. Highly recommend.

Had it before on previous laptop purchase and worth every penny. And extra perks included was nice.

My husband and I purchase Geek Squad protection for every major appliance and electronic device purchase. It's worth it in the long term!

I'm very happy I purchased this. I'm hoping to not have to use this, but I'd rather have it and not need it then need it and not have it.

As always I have Geek Squad on everything that I purchase from Best Buy.

Geek squad has always been helpful with all my computer needs. They are courteous and upfront towards me. I recommend getting their services.

I bought many computers over the years. the coverage is nice to have as you never know when you'll need it. all previous work was satisfactory

One month into distance-learning my daughter broke her school provided chrome book. I definitely don’t want to deal with next three years

The team there got me taken care of, even though geek squad hq was not my best experience. I am thankful for people like the upper rake of geek squad at this Hoover Best Buy.

Best ever free maintenance on the computer for an entire year. You can’t beat this.