Customer Ratings & Reviews

It's always great to have extra insurance. I have not had to use it, but glad to know I have it. I have had great success with the Geek Squad and their customer service.

Having the protection gives me peace of mind. I have a 2 year old who wrecks havock on anything he can get his hands on. That's how he broke my wife laptop. The reason we ended up at best buy picking a new one and protection for my son.

Thank God I haven't had to use this warranty protection yet but it gives me peace of mind knowing that I am covered in case of problems.

agents were very helpful in assisting me in setting up my new laptop. appreciated the quick service and patience.

It is always best to get some warranty/coverage for a device as accidents tend to happen

I’ve always been happy with my Geek Squad experiences! I recommend getting this coverage on all big ticket items!

This coverage is good to have if you are clumsy or reckless with your electronics. Keeps you with peace of mind in case of a mistake.

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Just wanted to have my wife’s Christmas present cause she uses it for work everyday so we wanted to Keep it safe and protected

Nice peace of mind, always nice to know that the pros at the geek squad have my back.

I love the extent #Warranty it makes me feel like I don’t have to worry too much about the device if it malfunctions or gets damaged.

Extra protection is always a good thing to have. We purchase it quite often and have had to use it on occasion. Well worth it.

The Geek Squad. They solved my problems with computer quickly and professionally.

Usually do not purchase this stuff but felt with a little information from the staff it would be worth the investment.

This is my third renewal of Geek Squad service. When I go online or go directly to BestBuy store, they are great for getting things running again and also answering questions.

Greatest value is the 3 yr plan. I bought phones in texas and best buy has good coverage with a 1 time replacement if they can't fix it

Always buy service warranty for a year to be sure computer works well

Wanted the extra protection in case something would happen to my new laptop. You never know what might happen. Glad I got it.

This provides me with peace of mind. Knowing my product is protected enables me to spend more time enjoying the item purchased.

I haven’t need any help with this item, but I have comfort knowing that The Geek Squad is standing by