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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11957 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 11,957 reviews
  • Rated 5 out of 5 stars

    Didnt have to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But, it was nice to be able to purchase it, This was for a high end laptop, so I felt it was worth it to have a little insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a go to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're new to Best Buy, trust me, you want their service plan! It's always worth it & they always provide the best service! They make it right or they make it new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used geek squad service 4 times now. It’s great when you need it. Usually get appointments right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to know the protection is there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I is always nice to know that the protection is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was flawless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not buy a laptop or iPad without also getting the Geek Squad protection. My iPad stopped charging after 8 months and Best Buy ended up just sending me a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have if needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice insurance in the event of being hacked or other problems beyond my computer skill set. Have not had to use except for the day one, getting things setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased that I have the 3 year protection on my laptop, I feel safe a secured knowing that I protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A no brainer. The geek squad is always helpful. A must-have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to get!!! The geek squad always does a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Warranties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Extra Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop isn't cheap. So it’s best to have a service policy for repairs or replacement when things go bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this four times over the past year because the laptop I bought was trash, but this is the only thing that has saved my purchase from being a waste

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy accidental coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy accidental, with small kids at home accidents happen and geek squad makes it easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really helpful when I have a questions. Reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extended warranty give my wife and I additional comfort knowing that if anything goes wrong we're covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys at the Geek Squad helped me get my laptop ready and set me up with a great two year protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidents happen... and this protection will help you never cry over spilled milk. Better than “bounty” the quicker picker upper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the three year warranty instead of the 2 because there was a discount. Hopefully I won't have to use it any time soon!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.