Customer Ratings & Reviews

I had a complicated situation by buying online and not exactly knowing all of the ins and outs of what I purchased. When I went into the store, Eric was so helpful and got me all straightened out. He explained everything to me and set up my computers.

The agents IN THE STORE worked with me on fixing, then replacing my laptop. They successfully transferred nearly all of my programs to the new one, then assisted me several times with all the "Windows 11 glitches" that happen frequently.

I know I have posted these Best Buy protection plans reviews on here several times, so I won't keep saying the same thing. Bottom line, the easiest and hassle free protection plan in my opinion there is that we have used. I would recommend to anyone that doesn't have the money to go out and replace anything at anytime over say $150 of electronics or appliance's. Bottom line.

Always worth the $. Great service and help for even the most fickle technology.

Best Buy has a great geek squad. When my iPhone X got stuck in a boot loop, they tried to resolve the issue for me first. When that led to a dead end, the replaced it with a replica model & told me to come back if there were any issues with the new phone. The team was nice & patient, they even made me feel comfortable having been there for nearly two & a half hours.

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

they restarted my computer and did a few updates and that helped with my problem

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.

I'm glad I paid for the service, kids are a weakness and thank God it wasn't banged up badly.

I have always had great experiences and always left. Happy with whatever the problem was taking care of. they are very friendly and do everything in their power to make sure that they fix whatever the problem is.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

Can be very useful if you are clumsy or tend to break stuff easily.Replacement is very quick.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

always amazing service! never have issues with geek squad! love love love the service!

Most of the time I am on the road working. I am degreed in electronic technology. In the old days I use to fix my computer and call it a day. Know that I am away from home most of the time, I don't have the time to troubleshoot a family member's PC if it stops working. Geek squad has more than paid for itself by fixing a start up issue with my son's computer. Thanks Geek Squad!

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

The plan is totally worth it. A no brainer, really.

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.