Customer Ratings & Reviews

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Very wonderful always recommend they are fast to answer

Best Buy’s Geek Squad is one of the best computer repair services. They offer a variety of services including virus removal, data recovery, and hardware repair. They also offer a 24/7 support hotline for customers who need help outside of normal business hours .

Acer is a good brand so I gave it 5 stars because I'm assuming it will be fine and the price was right. Can't really give a proper review because it's a Christmas gift that the recipient won't get until after New Year's.

I bought this to go with my computer because I want extra protection in case something happens

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

It's been worth price in the past for other purchases.

Easy to contact for all tech related things and issues

Just for protection for at least the first year in case something accidentally happens.

I purchased this 1 yr warranty for a new laptop I bought my 10 yr old daughter. Exactly almost 1 year later the screen is cracked and I just made it in time with the warranty. I send it out and they are fixing now. I might get a free replacement if they are unable to fix it. For this reason I always get some sort of warranty on products usually over $500.

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

Excellent for my online lessons! Easy to start and use.

Actually replaced products I’ve owned through course of owning anything thru years many times best plan ever had they fix or replace no questions asked on the same day if they fill they couldn’t fix it with product of better value at times to very quick to decide if it needed replaced definitely recommend

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.