Customer Ratings & Reviews

Do the maths and its good to have the Geek Squad just in case

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

Geek Squad was always very helpful! Costumer service was excellent!

great protection plan to cover spills and falls!!!

It's supposed to be as I understood, anything happens they replace it. But no, anything happens they give you your money back, then you can't find what you bought three months prior 'cause it is obsolete, which is a infuriating response to you wanting them to fix a 20 part on your $2500 laptop. Been thinking on buying somewhere else.

Good to have as it comes in handy when computer messes up after 1-2 years

Helps have a pieace of mind not worry about laptop getting broken

I have used geek squad for numerous years. Always friendly and helpful

This protection is one of the best additions that I could've brought.

The protection offered by GEEK Squad is fantastic.

geek squad can't be beat. great protection just in case murphy's law happens

Nice to get free subscription with purchase and loved that the most.

Fixed my laptop in a couple of days and installed security features.

I had to make an appointment in a store to have them send out my laptop for repairs. This was on 10/10 received back 11/12 and still not repaired. This is my employment so this isn't working for me. The service is very poor, to blame COVID is crazy in this time because everyone was up and running. We paid an additional $189.99 plus sales tax for extra insurance if something were to happen I would be covered. So frustrated right now you can't imagine. Now I am told I will have to return my computer to the store again for them to return for service. I don't not live in a town that has a best buy. Why am I being inconvenienced for your mistake? Currently with the phone lines are being handled I am not able to talk directly to anyone that can handle any thing other than standard procedures. The phone staff was unable to help me because hands are tied Totally unprofessional that I have to go back to the store when it is your error!

what more do you need then if you might hav etrouble with your computer buy this geek squad protection to help out

Always good to have because you never know when you might need it.

I love the Geek Squad. Quick and easy since I'm not computer literate. I

This is good insurance to have in case something happens to your purchase.

Haven’t had to use but seems like good value for the price

The tech walked me through an issue I had no idea how to complete