Customer Ratings & Reviews

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

A MUST YOU PAY A LITTLE MORE BUT YOU NEVER KNOW AND THEY EITHER FIX IT OR YOU GET CREDIT THE AMOUNT AND GET A NEW ONE , I BOUGHT A TOUCH SCREEN ONE THAT HE KINDA DROP THE BAG PACK AND IT CRACK THE SCREEN AND I HAD THIS PROTECTION IT IS GREAT

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

This is peace of mind when purchasing electronica or anything else for children, teens and young adults who are not fully present of mind when using these items. My daughter has this coverage (she’s needed their service) on her laptop and has nothing but highly rated comments for the geek squad so I would be foolish not to add this protection to anything I purchase.

So far the folks at Geek Squad have been great. Now I’m about to find out how good the actual warranty is because the refurbished aka Re-BSed computer keeps breaking down and I’ve only had it since late July.

I was immediately guided to a knowledgeable and friendly staff member to buy my new Dell laptop.

Great coverage, lasts very long for little money and gets the true use of it.

This is an essential service, if you are a computer hardware person if you are a layman. Get this. If there’s a problem they will fix it or replace it.

Always useful for unexpected damage or repair. Much needed

Definitely worth the money in case anything ever goes wrong.

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

First time purchasing this with a laptop, but it definitely paid off. Dropped my laptop around 8 months in and it scratched up the screen and caused chips to the body. With the protection plan they refunded me the full amount of the laptop since apparently the screen wasn't something that was fixable.

I have not needed to use this in several years but when I did it was worth the cost upfront. They were able to fix my television with no cost to me. Everything but the outside case was replaced with new parts at no cost to me. Every time I have had to ask them questions they have resolved my issues/concerns in one go.

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

This service has allowed me to recover from so many bad products under heavy use. On one hand, that means the products can be iffy. On the other, the warranty is great enough to cover that and leave you happy.. enough

Always good to have extra insurance on electronics. But overall is a great laptop. Love it

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

It's good to have a protection plan just in case the computer break down